BorderBuddy ‑ Canada Duties , 16 条评论

Border Buddy has been a dream to work with! Their team has been the most helpful and responsive we have ever experienced with a Shopify app. Our customers are so much happier not being surprised by extra import fees, and the installation / setup process was a breeze thanks to their talented development team. Thank you to Monty for the amazing direct support.

This is a fantastic app. We struggled for years trying to find a way to minimize the high brokerage rates and import fees charged by the major freight carriers. We tried negotiating with the carriers but that did not yield the desired results. We sell business to business, so many of our customers are used to the high fees but we still got complaints from a few angry customers. When I found BorderBuddy I was skeptical and thought there must be a catch. I was able to talk to a member of the BorderBuddy team. He was friendly, helpful and responsive. The process of adding the app to our website was quick and easy with no glitches. We immediately started seeing results. The documentation we receive to process our shipments to Canada is perfect. In the beginning, I checked every order to see if there were any extra fees included. The fees charged were exactly as expected and the shipping rates were even less than offered without BorderBuddy. After adding BorderBuddy we have seen an increase in our Canadian orders, so our customers seem to be happy with it as well.

I have only shipped about 10 products using BorderBuddy but I am beyond impressed with how it’s going so far. Very responsive customer service team! I have tried all the other DDP shipping apps (easyship, flavorcloud, zonos, etc) Since I am currently only shipping to US and Canada, BorderBuddy is perfect. Usually when I ship an international order I receive a call from UPS asking me to resubmit my Commercial invoices after I have already attached them to the box. With BorderBuddy they handle everything. I shipped my package and the package arrives to the customer without me receiving any calls or having any issues. So far it’s great! Very efficient. I will continue to use BorderBuddy with all my Canada shipments! I’m looking forward to expansion so we can get into other countries as well!

Exceptional and personal service by BorderBuddy marked every step of our process as we worked together to get a shipment out to Canada quickly. Monte provided quick step by step instructions to fix our issue, had great insight into the Shopify process, and identified where our problems lay, PLUS he stayed in contact consistently to ensure our journey through the process was a success. We are grateful for the assistance and we are blown away with how EASY it has now been to use BorderBuddy to ship through per Canadian customer order and invoice. Best business decision we have made to date to use BorderBuddy to increase our sales to Canada and beyond. 100% satisfied.

Monty is amazing! Such a simple and trouble free way to ship to Canada. We love the transparency and ease of using this service.

This is both the most cost efficient and easiest way that we have found to send items from the U.S. to Canada. Before using this app UPS charged us $50 to $100 just for customs brokerage fees! But this app only charges a fixed $15 fee. And their shipping rates are almost exactly the same as shopify shipping low rates. And best customer service of any app. Amazing app on all levels.