Rokt Catalog for Brands

it's no exaggeration to say that there is almost 1-2 bugs in every function they promised. No wonder more and more brands are leaving this app.

I've been used this app for 7 months now and discovered new bugs and glitches almost every month:

1. I did not received any payment for the first 2 months even though on the Canal backend, it said my Stripe was successfully connected. The support was unreachable and I had to contact Shopify for help and it even took over a week for Shopify to get connected with their support

2. I was unable to send an agreed proposal to a potential partner when the re-negotiating with them, making us look unprofessional and as a result we lost that potential lead forever

3. The inventory was incorrectly synched, resulting my listing unpublished in the partner's site. There were several products which we have sufficient inventory and set correctly on our Shopify backend. But when Canal synched them to the retail's end, they were out of stock and consequently unpublished on the partner's end.

4. Products selected in the proposal were missing after clicking the 'send' button. We selected over 50+ products to make a new proposal with higher commission to a partner. But when submitting the proposal, only 10 products was included in that proposal, making us look stupid and unreliable to the partner. This is the core function of this app and they should have get it right at the beginning. What's even ridiculous is that, 4 weeks has passed and they still cannot fix it.

5. Order was not synched to our Shopify backend. We received an email notification from the partner saying there was an order waiting to be shipped but this order was never synched to our Shopify backend. On time fulfilment is essential to sustain a good partnership as otherwise it would harm the shopper's experience and tarnish the partner's brand reputation. If we did not identify this issue, we would be framed as unreliable supplier by this app again.

I know posting this probably won't help them improve as if they care, this app would not be this bad. So I am sharing my experience as a warning to the merchant community. Please do not install and let this app poison the relationship with your partners! They don't even deserve a 1 star.

Canal has been integral in helping us achieve our goals – both from a revenue and brand perspective. We enjoy working with their team and have always received speedy support. The tech team is clearly hard at work because the app's features are continuously evolving and improving. We would recommend the app to anyone looking for an easy and effective drop-ship solution.

Initially, Canal was a great app; however, that didn't last. Their site claims "When a proposal is accepted, it’s smooth sailing....You’ll fulfill and ship on behalf of your Retailer, and get paid out via Stripe on a weekly basis. More brand awareness and money in the bank – it’s that easy."

Unfortunately, we stopped getting paid for orders shipped. We're a small brand, but we we were working with some well known sites. We tried reaching out to them directly with no luck. Canal customer service kept telling us they were working on it. We got paid for a few orders, but not all. And it has been months. We removed our products from the associated sites and will now be removing the app.

Update: Canal eventually did pay us for the outstanding orders.