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Very helpful with integration and communication. Great app to add onto your website for customers to re-order, edit and or cancel their order.
Fantastic app which makes canceling orders simple for customers, while offering useful information for merchants such as cancellation reasons. This application has great customer support too.
Excellent support.
Finished my trial, and I already got huge use from the app. Works as intended, has a lot of settings you can customize, and is essential for anyone looking to allow customers easy cancellations, and fast ways to edit their order without exchanging a bunch of support emails to do it.
If you want to offer self-service cancellation, install this app now! The installation process is so simple & easy, and the app has every customization option you would want. The instructions are crystal clear and it's easy to manage. Axel provides outstanding customer support and is very responsive. Axel truly knows so much about Shopify checkout and is very willing to help.
We're using this app for more than two months and it's very awesome! Also, they have the best support team you can ask for! KEEP IT UP !!
I was able to use the automatic installation to set this up. I had set it up only on the customer account page and not on the order confirmation page intentionally but did not test it. Once a customer complained that the cancel button wasn't working, I got in touch with Alex, the developer of the app and he modified the code to handle the cancellation on the customer account page itself, which was my main requirement. Kudos to him for promptly responding and handling my query.
This app is exactly what our store was looking for to reduce the amount of time spent responding to emails about cancelling or changing an order, and give our customers a simple option to cancel an order within a certain time limit after being placed. The initial setup was a breeze, and Axel was extremely helpful (and quick!) with answering questions we had prior to installation, and customization after installing. There was a slight glitch with the order cancellation link not showing up on our customer account page, but that was because of our theme, not the app itself, and Axel had it fixed within minutes of emailing him about it. 100% perfect!
Recommended this app. I've installed 2 stores and apply cancellable order. This is Simple admin and fast support!
Great App and super fast responses from the team! Definitely would recommend app for customer edits and cancellations.