Overall rating
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
September 13, 2023

I have used this app for a few years and it is perfect. I did try a few similar cancel apps, but they didnt have the features, and we buggy. This one is flawless and just works. The only thing better than the app is the support from Axel, always really helpful and goes above and beyond to help. if you want the flexibility for customers to manage and cancel their own orders without contacting you, this app is the best in the app store. 5 Stars.

Rug Love
United Kingdom
Over 2 years using the app
July 11, 2023

I was able to use the automatic installation to set this up. I had set it up only on the customer account page and not on the order confirmation page intentionally but did not test it. Once a customer complained that the cancel button wasn't working, I got in touch with Alex, the developer of the app and he modified the code to handle the cancellation on the customer account page itself, which was my main requirement. Kudos to him for promptly responding and handling my query.

11 days using the app
April 4, 2023

Fantastic app which makes canceling orders simple for customers, while offering useful information for merchants such as cancellation reasons. This application has great customer support too.

nightcity clothing
United Kingdom
About 1 year using the app
March 6, 2023

This app has worked great for our store and Axel is stellar with customer support. Anytime I've emailed him I've had a helpful response within 24 hours.

United States
4 days using the app
February 24, 2022

The best App, it complies with what it offers and if not, it can be modified by support so that it adapts to what you need. The best support I've ever had on Shopify I highly recommend it Pd: Thank you very much for everything Axel Kee :)

Forever 21
Over 1 year using the app
February 14, 2022

The app works great to allow customers to cancel or edit their orders independently and has many settings available to fine-tune when that's allowed. The developer is quick to respond and very helpful.

Ambrosia Vaughan
Over 1 year using the app
February 24, 2022

Very helpful with integration and communication. Great app to add onto your website for customers to re-order, edit and or cancel their order.

Doorway Drop
About 1 year using the app
June 9, 2022

Great App and super fast responses from the team! Definitely would recommend app for customer edits and cancellations.

United States
29 days using the app
September 14, 2022

I am a huge fan! the app works well and their customer support is very fast and they are willing to walk the extra mile with you.

Palestinian Territories
4 days using the app
August 10, 2021

Nice function and support team is very kind and quickly. and I like the design of the app because it's neat.

바이오이펙트 코리아
South Korea
Over 1 year using the app