Catégories connexes

Order Cancellable

Let customers cancel order, edit order or reorder easily

 $7/mois. Essai gratuit de 14 jours.

Spécificités de l’application

  • Flux de travail fluide : utilisation directe dans l'interface administrateur Shopify

  • Vitesse testée : impact faible sur votre boutique en ligne

Section des valeurs clés

Reduce customer support time

Reduce the time spent on dealing with cancellation request from customers, let them cancel order themselves

Reduce potential chargeback

If an order haven't been fulfilled in time, a customer might get impatient and file a chargeback, cancellable app can potential reduce this.

Easier Reordering

Order Cancellable makes it easy for customers to cancel, edit and reorder from the order status page and the account page

Détails de l'application

Order Cancellable

Order Cancellable

Customers can make mistakes when ordering. They might enter the wrong shipping address, want to change order items, or simply just changed their mind, and then they will contact your customer support to request cancellation and each support might take quite some time to respond back and take at least 10 minutes back and forth to cancel, which could be spent on supporting another customer and earn more revenue!

Benefits

What if the customer can cancel order on their own, without having to take away precious customer support time? Customers also get instant order cancellation / refund, which increase customer satisfaction and make them more likely to come back to your store, wouldn't that be good?

Order Cancellable app allows customer to easily cancel, and reorder any part of an order on their own without having to contact customer support and wait for hours for reply.

This would make your customers happier, reduce customer support workload and potentially reduce chargeback should an order didn't get fulfilled on time.

Features

Order Cancellable app provides interface for customers to cancel/edit/reorder on the order status page (thank you page after checkout), and the customer account page that shows order histories. Order Cancellable app can also increase sales by allowing customer to reorder by just clicking the Reorder button.

  • Set fulfillment time and time limit for order cancellation (eg: only can cancel order within 30 minutes of placing order)

  • Set cutoff time for cancellation for event ticket product using metafield (eg: can cancel order until 2 weeks before event day)

How does Order Cancellable app Work?

For installation steps, you can follow our 10 mins guide to copy paste a code to checkout page to add order cancel / edit /reorder buttons to your order status page and your customer account page (if you can click button and copy paste, you can install it).

Order Cancellation: When customer presses the cancel button, they will get a confirmation pop-up. Once they confirmed the cancellation, the order will be canceled and automatically refunded (you can disable the auto refund in settings).

Reordering: When your customer clicks the reorder link, they will be taken to either checkout page or cart (depending on your settings) which contains all the items from the order.

Order Editing: You can think of this like Cancel + Reorder, we cancel and refund the original order, and then fill the shopping cart with all of the items in the original order. This way, your customer has the option to edit shipping details, payments and other information. This can prevent situation where orders end up partially edited or edited with mistakes.

Date de lancement

S'intègre à

  • Customer Hub
Order Cancellable

Order Cancellable

Customers can make mistakes when ordering. They might enter the wrong shipping address, want to change order items, or simply just changed their mind, and then they will contact your customer support to request cancellation and each support might take quite some time to respond back and take at least 10 minutes back and forth to cancel, which could be spent on supporting another customer and earn more revenue!

Benefits

What if the customer can cancel order on their own, without having to take away precious customer support time? Customers also get instant order cancellation / refund, which increase customer satisfaction and make them more likely to come back to your store, wouldn't that be good?

Order Cancellable app allows customer to easily cancel, and reorder any part of an order on their own without having to contact customer support and wait for hours for reply.

This would make your customers happier, reduce customer support workload and potentially reduce chargeback should an order didn't get fulfilled on time.

Features

Order Cancellable app provides interface for customers to cancel/edit/reorder on the order status page (thank you page after checkout), and the customer account page that shows order histories. Order Cancellable app can also increase sales by allowing customer to reorder by just clicking the Reorder button.

  • Set fulfillment time and time limit for order cancellation (eg: only can cancel order within 30 minutes of placing order)

  • Set cutoff time for cancellation for event ticket product using metafield (eg: can cancel order until 2 weeks before event day)

How does Order Cancellable app Work?

For installation steps, you can follow our 10 mins guide to copy paste a code to checkout page to add order cancel / edit /reorder buttons to your order status page and your customer account page (if you can click button and copy paste, you can install it).

Order Cancellation: When customer presses the cancel button, they will get a confirmation pop-up. Once they confirmed the cancellation, the order will be canceled and automatically refunded (you can disable the auto refund in settings).

Reordering: When your customer clicks the reorder link, they will be taken to either checkout page or cart (depending on your settings) which contains all the items from the order.

Order Editing: You can think of this like Cancel + Reorder, we cancel and refund the original order, and then fill the shopping cart with all of the items in the original order. This way, your customer has the option to edit shipping details, payments and other information. This can prevent situation where orders end up partially edited or edited with mistakes.

Date de lancement

S'intègre à

  • Customer Hub

Tarifs Essai gratuit de 14 jours

Monthly Plan

$7/mois

  • Allow customers to cancel, edit and reorder
  • Receive email notification when customer cancel or edit order
  • Set fulfillment / cut-off times

* Tous les frais sont facturés en USD.
** Les frais récurrents, y compris les frais mensuels ou les frais d'utilisation, sont facturés tous les 30 jours.

Avis

5.0 étoile(s) sur 5

La note globale correspond à l'état actuel de l'application. Elle comptabilise tous les avis sur l'application, mais priorise les plus récents.

Nombre d'avis par note
  • 100 % des évaluations sont des évaluations à 5 étoiles
  • 0 % des évaluations sont des évaluations à 4 étoiles
  • 0 % des évaluations sont des évaluations à 3 étoiles
  • 0 % des évaluations sont des évaluations à 2 étoiles
  • 0 % des évaluations sont des évaluations à 1 étoiles

Liste des avis

Filtrer et trier les avis

  • Jolicare

    Emplacement Malaisie
    Temps passé à utiliser l'application 1 jour

    We used this app to allow customers to edit/cancel orders after purchase. This helped cut down our customer support time; also improve customers' experience tremendously. This app also allows customers to edit/cancel orders from their account page. Axel from the development team has been super responsive and helpful. Even helping us to fix some customized issues when the app clashes with our theme. Definitely recommend this app to whoever needs this function. Great customer experience.

  • REBDOLLS

    Emplacement États-Unis
    Temps passé à utiliser l'application 29 jours

    Great App and super fast responses from the team! Definitely would recommend app for customer edits and cancellations.

  • Devoción

    Emplacement États-Unis
    Temps passé à utiliser l'application Environ 19 heures

    Great app and customer service! Customizable and easy to install and implement. Definitely recommend

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