Yagi Order Cancellable
- Tarification
-
$7 /mois. Essai gratuit disponible.
- Caractéristiques
- Utilisation directe dans l’interface administrateur Shopify
- Fonctionne avec les thèmes les plus récents
- Note
- 4,9 (41)
- Développeur
- Yagi Software
Galerie d’images vedette
L'application permet au client d'annuler et de repasser une commande par lui-même, sans contacter le support
L'application Order Cancellable permet au client d'annuler facilement une commande et de repasser tous les produits d'une commande par lui-même, sans avoir à contacter le support client et à attendre des heures pour une réponse. Ils peuvent effectuer l'annulation de la commande sur la page de statut de la commande, la page du compte ou l'email de confirmation de la commande. Cela rendrait vos clients plus heureux, réduirait la charge de travail du support client et pourrait potentiellement réduire les rétrofacturations si une commande n'était pas exécutée à temps.
- Permettez au client d'annuler une commande par lui-même, en un clic
- Permettez au client de repasser les articles de sa précédente commande par lui-même, en un clic
- Définissez une limite de temps pour l'annulation, par exemple : le client ne peut annuler que dans l'heure qui suit la commande
- Bloc d'application disponible pour la page de remerciement / Statut de la commande (extensibilité de la caisse)
- Utilisez la balise "ne-peut-pas-annuler" pour spécifier les produits ou les commandes qui ne peuvent pas être annulés
Contient du texte traduit automatiquement
- Caractéristiques
- Utilisation directe dans l’interface administrateur Shopify
- Fonctionne avec les thèmes les plus récents
Langues
anglais
Cette application n’est pas traduite en français
Fonctionne avec
Shopify Flow, Processus de paiement, Customer HubCatégories
Toutes les fonctionnalités
Mises à jour des commandes
- Annulations
- Commandes réitérées
- Portail client
Mises à jour des commandes
Tarification
Plan mensuel
$7 / mois
- Permettez aux clients d'annuler et de repasser une commande
- Recevez une notification par email lorsque le client annule une commande
- Définissez une limite de temps
- Support de l'extensibilité de la caisse
Essai gratuit de 14 jours
Contient du texte traduit automatiquement
Tous les frais sont facturés en USD. Les frais récurrents et basés sur l’utilisation sont facturés tous les 30 jours.
Avis (41)
Hopefully, a useful app, but installation was a letdown / cumbersome process on 4 fronts
1) Sometimes, the explanations weren't clear, e.g., the benefits (or not) or adding text on buttons. If the field says "Please Refresh" - why isn't this pre-inserted, anyway? "'Cancel Column Cannot Cancel Text' - The text shown for the cancel column, if the order cannot be cancelled" <--- what to put here? Leave blank (to a default)
2) Where fields or items are located on the page, there is only a screen shot of what you need to click, as opposed to where it sits on the page - e.g. 'add block' appears in the 'Sections' section of the page, as opposed to the default 'Theme Settings' where the page lands
3) In part, our fault for missing this first time round, but although support FAQ mentions it hidden away, "Q. Do I need to have customer account enabled to use Cancellable app? You do not need to have customer accounts enabled to use Cancellable. If you don't have customer accounts enabled, you can skip the customer account page installation step." -- it's not until midway through the installation, it asks to you to login to an account where orders have already been placed. We have not yet launched, so we did not have an account we can login to where orders already exist. Having then created an account, WITH password, just for this purpose, and placed an order, complete with credit card info.
This could at least be a more obvious warning BEFORE purchasing ("Please note, you need to have active customer accounts to complete full installation of this App).
4) It seems you cannot select an alternative email address to which to have Cancel notifications sent - it defaults to the store-registered one. Unless we've missed this - please advise...
The Customer Account requirement was an annoyance. Took me 30+min instead of what I thought would be 5 minutes at tops.
Otherwise it seems really straightforward, and hopefully not needed...
UPDATE: Post initial 3-star review - they immediately reached out to acknowledge where they could do better, and offered to change my registered e-mail address Appreciative of the good customer service.
The App does what it says.
Hi Sheep Impact,
Sorry for the inconvenience your store has faced during the installation, we definitely can do better on the onboarding process, we will try to improve the installation instruction of the app soon.
4)
For the alternative email address for receiving cancel notification, this can be done, can you email me (axel@yagisoftware.com) the alternative email address you want to use ? Thank you.
1)
For the "Please Refresh" button (for the thank you page / order status page customization), due to Shopify's technical limitation, app weren't allowed to pre-insert a default value in their checkout editor interface, sorry about this. The app will use a default text ("please refresh") if the field is left blank.
For the "Cancel Column Cannot Cancel Text", this text is shown in the "Cancel" column on the orders list table, when the order (that particular row in the table) is not able to cancel, where the "Cancel" link will be hidden and this text is shown instead.
2)
Sorry about this, we will add more detailed instruction / screenshot showing where it sits on the page. (eg: "In the sections" area)
3)
I assume you are trying to preview the customer account page (with the cancel / reorder link) here correct? You are right that to preview the customer account page orders list table, a customer account is required to login and view that page, as Shopify does not provide a mechanism to simulate a customer account or preview the customer account page without logging in, sorry about this.
As the store is not yet launched, it is possible to go to your store settings > Payments , and add a bogus test payment gateway. You can then use card number "1" to simulate a successful transaction to create an order without using a real credit card.
Sorry on the FAQ, we should word it better, the "customer account enabled" in the current FAQ means that if your store does not have "Customer account system enabled" (which visitor is not able to register / login to an account), then the customer account installation step can be skipped.
I have just reached out to your store owner email, thank you for your feedback and I will try to improve the app onboarding process.
This app has reduced the workload for our CX team and increased customer satisfaction by enabling the customer to cancel their order on their own if needed. I noticed the app included a "void authorization if order cancelled" action but it wasn't available in Flow. The app developer added it to Flow in less than 24 hours so now we're getting other benefits than just cancelling orders.
Thanks for the quick assistance!
Amazing app and very helpful customer service!
Speedy and helpful customer support
It's very wonderful app.
I had a trouble with self-cancel function on Shopify, but this app helped to solve it. I definitely suggest this app to others.
Assistance
Yagi Software peut répondre à toutes vos questions concernant Yagi Order Cancellable.
Développeur
CommonGround, Level 24, Menara Worldwide, 198, Jalan Bukit Bintang, Kuala Lumpur, KUL, 55100, MY
Ressources
Lancement
14 janvier 2021