Gerelateerde categorieën

Order Cancellable

Let customers cancel order or reorder easily

 $7 per maand. Gratis proefperiode van 14 dagen.

App-hoogtepunten

  • Gestroomlijnde workflow: rechtstreeks te gebruiken in het Shopify-beheercentrum

  • Getest op snelheid: geen impact op je onlinewinkel

Let customer cancel and reorder easily on their own

Sectie belangrijkste voordelen

Reduce customer support time

Reduce the time spent on dealing with cancellation request from customers, let them cancel order themselves

Reduce potential chargeback

If an order haven't been fulfilled in time, a customer might get impatient and file a chargeback, cancellable app can potential reduce this.

Easier Reordering

Order Cancellable makes it easy for customers to cancel and reorder from the order status page and the account page

Details app

Order Cancellable

Order Cancellable

Customers can make mistakes when ordering. They might forgot to enter discount code, want to change order items, or simply just changed their mind, and then they will contact your customer support to request cancellation and each support might take quite some time to respond back and take at least 10 minutes back and forth to cancel, which could be spent on supporting another customer and earn more revenue!

Benefits

What if the customer can cancel order on their own, without having to take away precious customer support time? Customers also get instant order cancellation / refund, which increase customer satisfaction and make them more likely to come back to your store, wouldn't that be good?

Order Cancellable app allows customer to easily cancel, and reorder any part of an order on their own without having to contact customer support and wait for hours for reply.

This would make your customers happier, reduce customer support workload and potentially reduce chargeback should an order didn't get fulfilled on time.

Features

Order Cancellable app provides interface for customers to cancel/reorder on the order status page (thank you page after checkout), and the customer account page that shows order histories. Order Cancellable app can also increase sales by allowing customer to reorder by just clicking the Reorder button.

  • Set fulfillment time and time limit for order cancellation (eg: only can cancel order within 30 minutes of placing order)

  • Set cutoff time for cancellation for event ticket product using metafield (eg: can cancel order until 2 weeks before event day)

How does Order Cancellable app Work?

For installation steps, you can follow our 10 mins guide to copy paste a code to checkout page to add order cancel /reorder buttons to your order status page and your customer account page (if you can click button and copy paste, you can install it).

Order Cancellation: When customer presses the cancel button, they will get a confirmation pop-up. Once they confirmed the cancellation, the order will be canceled and automatically refunded (you can disable the auto refund in settings).

Reordering: When your customer clicks the reorder link, they will be taken to either checkout page or cart (depending on your settings) which contains all the items from the order.

Introductiedatum

Integreert met

  • Customer Hub
Order Cancellable

Order Cancellable

Customers can make mistakes when ordering. They might forgot to enter discount code, want to change order items, or simply just changed their mind, and then they will contact your customer support to request cancellation and each support might take quite some time to respond back and take at least 10 minutes back and forth to cancel, which could be spent on supporting another customer and earn more revenue!

Benefits

What if the customer can cancel order on their own, without having to take away precious customer support time? Customers also get instant order cancellation / refund, which increase customer satisfaction and make them more likely to come back to your store, wouldn't that be good?

Order Cancellable app allows customer to easily cancel, and reorder any part of an order on their own without having to contact customer support and wait for hours for reply.

This would make your customers happier, reduce customer support workload and potentially reduce chargeback should an order didn't get fulfilled on time.

Features

Order Cancellable app provides interface for customers to cancel/reorder on the order status page (thank you page after checkout), and the customer account page that shows order histories. Order Cancellable app can also increase sales by allowing customer to reorder by just clicking the Reorder button.

  • Set fulfillment time and time limit for order cancellation (eg: only can cancel order within 30 minutes of placing order)

  • Set cutoff time for cancellation for event ticket product using metafield (eg: can cancel order until 2 weeks before event day)

How does Order Cancellable app Work?

For installation steps, you can follow our 10 mins guide to copy paste a code to checkout page to add order cancel /reorder buttons to your order status page and your customer account page (if you can click button and copy paste, you can install it).

Order Cancellation: When customer presses the cancel button, they will get a confirmation pop-up. Once they confirmed the cancellation, the order will be canceled and automatically refunded (you can disable the auto refund in settings).

Reordering: When your customer clicks the reorder link, they will be taken to either checkout page or cart (depending on your settings) which contains all the items from the order.

Introductiedatum

Integreert met

  • Customer Hub

Prijzen Gratis proefperiode van 14 dagen

Monthly Plan

$7/maand

  • Allow customers to cancel and reorder
  • Receive email notification when customer cancel order
  • Set fulfillment / cut-off times

* Alle betalingen worden in USD gefactureerd.
** Terugkerende kosten, inclusief maandelijkse of op gebruik gebaseerde kosten, worden elke 30 dagen in rekening gebracht.

Recensies

5.0 5 sterren

De algemene beoordeling geeft de huidige status van de app weer. Het is verantwoordelijk voor alle app-recensies, maar geeft voorrang aan de meest recente.

Cijfers per recensieniveau
  • 100% recensies zijn 5 sterren
  • 0% recensies zijn 4 sterren
  • 0% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 0% recensies zijn 1 sterren

Lijst van recensies

Recensies filteren en sorteren

  • exelioo

    Locatie Palestijnse gebieden
    App gebruikt gedurende 4 dagen

    I am a huge fan! the app works well and their customer support is very fast and they are willing to walk the extra mile with you.

  • Jolicare

    Locatie Maleisië
    App gebruikt gedurende 1 dag

    We used this app to allow customers to edit/cancel orders after purchase. This helped cut down our customer support time; also improve customers' experience tremendously. This app also allows customers to edit/cancel orders from their account page. Axel from the development team has been super responsive and helpful. Even helping us to fix some customized issues when the app clashes with our theme. Definitely recommend this app to whoever needs this function. Great customer experience.

  • REBDOLLS

    Locatie Verenigde Staten
    App gebruikt gedurende 29 dagen

    Great App and super fast responses from the team! Definitely would recommend app for customer edits and cancellations.

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