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Order Cancellable

Let customers cancel order, edit order or reorder easily

$7/month. 14-day free trial.

App highlights

  • Seamless workflow: use directly in Shopify admin

  • Speed tested: low impact to your online store

Key values section

Reduce customer support time

Reduce the time spent on dealing with cancellation request from customers, let them cancel order themselves

Reduce potential chargeback

If an order haven't been fulfilled in time, a customer might get impatient and file a chargeback, cancellable app can potential reduce this.

Easier Reordering

Order Cancellable makes it easy for customers to cancel, edit and reorder from the order status page and the account page

App details

Order Cancellable

Order Cancellable

Customers can make mistakes when ordering. They might enter the wrong shipping address, want to change order items, or simply just changed their mind, and then they will contact your customer support to request cancellation and each support might take quite some time to respond back and take at least 10 minutes back and forth to cancel, which could be spent on supporting another customer and earn more revenue!

Benefits

What if the customer can cancel order on their own, without having to take away precious customer support time? Customers also get instant order cancellation / refund, which increase customer satisfaction and make them more likely to come back to your store, wouldn't that be good?

Order Cancellable app allows customer to easily cancel, and reorder any part of an order on their own without having to contact customer support and wait for hours for reply.

This would make your customers happier, reduce customer support workload and potentially reduce chargeback should an order didn't get fulfilled on time.

Features

Order Cancellable app provides interface for customers to cancel/edit/reorder on the order status page (thank you page after checkout), and the customer account page that shows order histories. Order Cancellable app can also increase sales by allowing customer to reorder by just clicking the Reorder button.

  • Set fulfillment time and time limit for order cancellation (eg: only can cancel order within 30 minutes of placing order)

  • Set cutoff time for cancellation for event ticket product using metafield (eg: can cancel order until 2 weeks before event day)

How does Order Cancellable app Work?

For installation steps, you can follow our 10 mins guide to copy paste a code to checkout page to add order cancel / edit /reorder buttons to your order status page and your customer account page (if you can click button and copy paste, you can install it).

Order Cancellation: When customer presses the cancel button, they will get a confirmation pop-up. Once they confirmed the cancellation, the order will be canceled and automatically refunded (you can disable the auto refund in settings).

Reordering: When your customer clicks the reorder link, they will be taken to either checkout page or cart (depending on your settings) which contains all the items from the order.

Order Editing: You can think of this like Cancel + Reorder, we cancel and refund the original order, and then fill the shopping cart with all of the items in the original order. This way, your customer has the option to edit shipping details, payments and other information. This can prevent situation where orders end up partially edited or edited with mistakes.

Launch date

Integrates with

  • Customer Hub
Order Cancellable

Order Cancellable

Customers can make mistakes when ordering. They might enter the wrong shipping address, want to change order items, or simply just changed their mind, and then they will contact your customer support to request cancellation and each support might take quite some time to respond back and take at least 10 minutes back and forth to cancel, which could be spent on supporting another customer and earn more revenue!

Benefits

What if the customer can cancel order on their own, without having to take away precious customer support time? Customers also get instant order cancellation / refund, which increase customer satisfaction and make them more likely to come back to your store, wouldn't that be good?

Order Cancellable app allows customer to easily cancel, and reorder any part of an order on their own without having to contact customer support and wait for hours for reply.

This would make your customers happier, reduce customer support workload and potentially reduce chargeback should an order didn't get fulfilled on time.

Features

Order Cancellable app provides interface for customers to cancel/edit/reorder on the order status page (thank you page after checkout), and the customer account page that shows order histories. Order Cancellable app can also increase sales by allowing customer to reorder by just clicking the Reorder button.

  • Set fulfillment time and time limit for order cancellation (eg: only can cancel order within 30 minutes of placing order)

  • Set cutoff time for cancellation for event ticket product using metafield (eg: can cancel order until 2 weeks before event day)

How does Order Cancellable app Work?

For installation steps, you can follow our 10 mins guide to copy paste a code to checkout page to add order cancel / edit /reorder buttons to your order status page and your customer account page (if you can click button and copy paste, you can install it).

Order Cancellation: When customer presses the cancel button, they will get a confirmation pop-up. Once they confirmed the cancellation, the order will be canceled and automatically refunded (you can disable the auto refund in settings).

Reordering: When your customer clicks the reorder link, they will be taken to either checkout page or cart (depending on your settings) which contains all the items from the order.

Order Editing: You can think of this like Cancel + Reorder, we cancel and refund the original order, and then fill the shopping cart with all of the items in the original order. This way, your customer has the option to edit shipping details, payments and other information. This can prevent situation where orders end up partially edited or edited with mistakes.

Launch date

Integrates with

  • Customer Hub

Pricing 14-day free trial

Monthly Plan

$7/month

  • Allow customers to cancel, edit and reorder
  • Receive email notification when customer cancel or edit order
  • Set fulfillment / cut-off times

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars

List of reviews

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  • REBDOLLS

    Location United States
    Time spent using app 29 days

    Great App and super fast responses from the team! Definitely would recommend app for customer edits and cancellations.

  • Devoción

    Location United States
    Time spent using app About 19 hours

    Great app and customer service! Customizable and easy to install and implement. Definitely recommend

  • SAMURICE for 日本人学校中学部

    Location Singapore
    Time spent using app 7 days

    This is the best App for order cancellation! I think everyone will be struggling with cut-off for cancellation and refund the payment when we allow customer to cancel order on their end. Axel, the developer of the App, provides a solution by this App! It's able to set limit time for cancellation and able to refund automatically through most of the payment gateway. In addition, if you need more features Axel will help you to customise your store. He really has a skill of development. It's definitely worth to try this App and contact to him if you need more help!

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