Save customer support time
Reduce the time spent on dealing with cancellation request from customers, let them cancel order themselves
Reduce potential chargeback
If an order haven't been fulfilled in time, a customer might get impatient and file a chargeback, cancellable app can potential reduce this.
Cancellable makes it easy for customers to cancel, edit and reorder from the order status page and the account page
Cancellable allows customers to cancel order, edit order and reorder easily on their own.
One of the top reasons why customers contact support is to cancel an order. Cancellable app aims to solve this problem.
Customers can make mistakes when ordering. They might enter the wrong shipping address or want to change order items. Cancellable app allow them to easily change any part of an order on their own without having to contact customer support and wait for hours for reply.
This would make your customers happier, reduce customer support workload and potentially reduce chargeback should an order didn't get fulfilled on time.
Simple Access from 2 Locations:
Cancellable provide interface for customers to cancel/edit/reorder on the order status page (thank you page after checkout), and the customer account page that shows order histories. Cancellable app can also increase sales by allowing customer to reorder by just clicking the Reorder button.
How does Cancellable app Work?
For installation steps, our 15 minutes, one-time setup guide will help you add order cancel / edit and reorder buttons to your order status page and your customer account page.
Order Cancellation: When customer presses the cancel button, they will get a confirmation pop-up. Once they confirmed the cancellation, the order will be canceled and automatically refunded.
Reordering: When your customer clicks the reorder link, they will be taken to either checkout page or cart (depending on your settings) which contains all the items from the order.
Order Editing: You can think of this like Cancel + Reorder, we cancel and refund the original order, and then fill the shopping cart with all of the items in the original order. This way, your customer has the option to edit shipping details, payments and other information. This can prevent confusions where orders end up partially edited or edited with mistakes.
Customizable fulfillment time rules
If there are daily times when you fulfill orders, you can set those time in the app fulfillment settings.
After placing order, customer cannot cancel or edit their order once the next fulfillment time starts.
If an order is created between the fulfillment time start and end on that day, then the order cannot be cancelled or edited after creation.
You can opt to display a dropdown and text input for customer to input their cancellation reason, then you can know why customers cancel an order and troubleshoot the issue if possible.
See the app in action
Explore how the app works in an example store.View example store
Pricing 14-day free trial
Allow customers to cancel, edit and reorder
Receive email notification when customer cancel or edit order
Set fulfillment times
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Most recent reviews
Golden Mattress Dallas
Axel was a breeze to work with. Highly responsive and worked to resolve my customized issue. Thank you!
Extremely easy to use from an internal standpoint, and the developer is quick to answer all questions and is open to suggestions. Also, it's extremely easy to use and navigate from the customer's perspective allowing for a seamless purchasing experience. Highly recommend!
This is a very well made app, with sound business logic. It has been simply a plug in and work out the box solution for us. We are getting approx. 10-20 less support tickets per day due to having this, customers now fix their own problems. There are not many similar apps, we tried all of them and this was our preferred choice.
Thanks for the compliment Case Warehouse! Really happy to hear that the app has helped save your store’s customer support time.