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My Comfort Ears
The in cart upsell portion of this app (so basically 99% of it) can't be used with discount codes. It literally eliminates the discount code section from your website. Almost all e-commerce stores need to have the ability to offer discount codes to their customers.
Thanks much for testing our app and for your feedback. I am honestly sorry about your experience. 🙏
We always strive to provide the best possible service and truly help merchants grow their business using our apps. And if we fail, like in your case, we come back with a solution.
Candy Cart uses draft order checkout, allowing merchants to create multiple upsells with different discounts and combine them. That wouldn't be possible without a draft order.
But you are right, and customers can't enter any additional discount on top in the checkout. We communicate this pretty clearly on the app listing (i.e., on this page) and during the onboarding. I am sorry you missed it.
For using custom discounts in the checkout, you can test out Candy Rack, which works completely fine with additional discount codes.
We also plan to revisit Candy Cart behavior in the future. Until then, I have sent you an email with more details and suggestions on how we can help. I still believe we can make it right and fix it.
Good luck, and we hope to welcome you onboard again in the future,
Co-Founder @ Digismoothie (the company behind this app)