Candy Rack | Upsell tout‑en‑un
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
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not enough time for testing
Hi there,
Thank you for sharing your review.
Shopify charged you for Candy Rack because the app was uninstalled after the 14-day free trial had ended. However, our team promptly issued a refund as soon as you requested it.
If you decide to try Candy Rack again, feel free to contact our support team—they’ll be happy to extend your free trial.
Best regards,
Digismoothie
Mi state prelevando soldi nonostante io abbia disinstallato l'app
Hi there,
Thank you for taking the time to share your feedback. We sincerely apologize for the unexpected charge and have promptly issued a refund.
The reason Shopify charged you for using Candy Rack was that the app was uninstalled from your store only after the 14-day free trial had ended. But no worries, our support team is always happy to help with refund requests :)
Don’t hesitate to contact us at support@digismoothie.com or via in-app chat if you need any further assistance with the app.
Best regards,
Digismoothie
Crashed our themes. Tried contacting them and no reply. So, no support received for us. We looked at Bold instead.
The developer then attempted to bribe us to change the review to 5*. As that didn't work he sent a fraudulent letter impersonating a solicitor, threatening us with legal action.
Please avoid.
Hi guys,
Thanks much for testing our app and your feedback. We are really sorry about your experience.
I believe we have been in touch and was trying hard to replicate/resolve the issue. We are still ready to do so, but seems like you are ignoring us? 😢
All the best,
Tom