Candy Rack | All‑in‑One Upsell

Candy Rack | All‑in‑One Upsell

評價 (278)

整體評分
4.9
各級評分數量
  • 97% 的評分為 5 顆星
    269
  • 2% 的評分為 4 顆星
    5
  • 0% 的評分為 3 顆星
    1
  • 0% 的評分為 2 顆星
  • 1% 的評分為 1 顆星
    3
2024年11月1日

not enough time for testing

Irrúa Café
西班牙
使用應用程式 18天
Digismoothie 已回覆 2024年11月21日

Hi there,

Thank you for sharing your review.

Shopify charged you for Candy Rack because the app was uninstalled after the 14-day free trial had ended. However, our team promptly issued a refund as soon as you requested it.

If you decide to try Candy Rack again, feel free to contact our support team—they’ll be happy to extend your free trial.

Best regards,
Digismoothie

2024年4月30日

Mi state prelevando soldi nonostante io abbia disinstallato l'app

Ciclismo Kompulsivo
義大利
使用應用程式 3個月
Digismoothie 已回覆 2024年5月1日

Hi there,

Thank you for taking the time to share your feedback. We sincerely apologize for the unexpected charge and have promptly issued a refund.

The reason Shopify charged you for using Candy Rack was that the app was uninstalled from your store only after the 14-day free trial had ended. But no worries, our support team is always happy to help with refund requests :)

Don’t hesitate to contact us at support@digismoothie.com or via in-app chat if you need any further assistance with the app.

Best regards,
Digismoothie

編輯時間：2019年3月21日

Crashed our themes. Tried contacting them and no reply. So, no support received for us. We looked at Bold instead.

The developer then attempted to bribe us to change the review to 5*. As that didn't work he sent a fraudulent letter impersonating a solicitor, threatening us with legal action.

Please avoid.

Vape and Juice
英國
使用應用程式 1天
Digismoothie 已回覆 2019年3月8日

Hi guys,

Thanks much for testing our app and your feedback. We are really sorry about your experience.

I believe we have been in touch and was trying hard to replicate/resolve the issue. We are still ready to do so, but seems like you are ignoring us? 😢

All the best,

Tom

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