Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost average order value and revenue. It's praised for its user-friendly interface, seamless Shopify integration, and effective upselling features. Many appreciate its customization options and the responsive support team. Reports of immediate returns on investment and long-term use indicate high satisfaction.

November 11, 2019

I use this app to help increase my average order value. It was worked amazingly, and the pop-up is very appealing to the customer. Their support team is also great!!

Wonder Woo
United States
About 1 month using the app
July 18, 2019

I have tried many similar tools, but this is the only one, which gives me positive ROI in the long term. Small, but useful tool. Definitely recommend!

The Projekt s.r.o.
Slovakia
28 days using the app
March 9, 2019

Helpful, fast responding support. Most clean looking upsell app i've ever seen, big recommendation from me!

GoghCases
Lithuania
26 days using the app
September 28, 2020

Hands down the best upsell app here. The popup is amazing and can be customized with the help of their team. Best support I've ever received. You can't desire anything more than this.

StandUpTech
Italy
21 days using the app
November 12, 2020

Best customer service we've ever experienced in Shopify apps! We are new to Candy Rack and the setup was smooth but we needed some assistance and Lucia was fantastic. This is a model app for implementation, ease of use and customer support.

ZQuiet
United States
21 days using the app
July 19, 2020

Gorgeous design and world class customer service. There isn't much more to ask for with an app. All the others are way to spammy and in the customers face. This? Simple and authentic.

Such Paw
Canada
21 days using the app
December 30, 2020

After testing every upsell app out there, I can say this one is the best. I have been blown away by their support too! Lucia was so quick and helpful in getting me set up and making my pop-up look elegant and customized. Would absolutely recommend them, you will not be disappointed.

Skipwith Organics
United States
19 days using the app
Edited April 22, 2021

The app works really well for increasing cart size. It is really easy to set up and the support team customized it to our theme right away!

Shop Home Med
United States
17 days using the app
Edited May 26, 2020

Great app!!!
The app is great and the customer service is even better! They are really helpful and nice.

Viuty
Spain
17 days using the app
August 31, 2021

I would give their support 10 stars if Shopify allows. Candy Rack's support is truly excellent. Lucia went above and beyond to offer her expertise on upselling strategies, tweak the look of the upsell pop-up for us and iron out some other issues for us.

Giant Knox City
Australia
17 days using the app