captured more unknown than actual emails. I tested out my own email and still listed it as unknown. not helpful and it is useless.
We see that the app was uninstalled on 11th March within the trial period and it has recovered some valuable carts for you. Surprisingly, we haven’t received any query related to the issue during that time, until now.
It would be great if you can share more details with us in order to help us resolve it for you. Our support manager is also connecting you via email in this regard.
A+ customer service from Alex Mason and the rest of the CareCart team. Would absolutely recommend the app on that alone.
We needed a way to configure the email templates to be plain HTML instead of the default templates in the CareCart app, and since there wasn't an option to do so, we reached out to their support team to see if that was possible.
Alex Mason from customer support responded to us, and he and the team were beyond helpful. We could tell they worked hard to accommodate our requests and in the end, we had what we needed. Many thanks to Alex and the team!
Thank you so much for this great 5-star review. We are happy to hear that you got exactly what you needed. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you.
We really appreciate you being an awesome user and helping to share the word about us.
This could be well one of the best abandoned cart recovery app ever written. On my previous store, this works on the second day of my installation during my trial period. Wonderful app and will recommend it to others for sure! :)
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
I'm totally blown away when I got my big sales within one week when I am still on trial with you guys! I couldn't believe it as most of the time other app on trial will take forever to work! Super Awesome to the Carecart people! Thank You!
Thanks for leaving us such a wonderful review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Our team will definitely be happy to read what you wrote.
SK Voice Recorder
It helped me to recover $185 in just few days of free trial with their abandoned cart series emails, really worth it. And customer service is excellent, they solved all of our problems. I highly recommend it.
We are happy you're pleased with the results and that we were able to help. Thanks for your trust!
Only been using this App a few months and only using the free plan. So far we'rerunning at 45% recovery - very satisfied with the App.
Thank you so much for this great 5-star review. We work hard to meet expectations like yours, and we’re happy to hear that we hit the mark for you.
Pheebs Buffay T-Shirts
Love the app. Customer support is super helpful as well! Definitely recommend the app to anyone looking for a solution to recover abandoned carts.
I really like this app because it helps me get my money back from customers who didn't buy the product and also the support guy helped me properly setting up the app
Of tremendous potentials an app, yet I have tangible result to say more .It is a marvelous concept nonetheless .
Please don't use this, We have proof this has exposed all different store's customer and other details. Don't use it, please.
Update Jan 10 - We have been contacted by CareCart on this and are providing further details to help them investigate this data breach.
Update Jan 31 - After tireless efforts from our team we collaborated with theirs in addressing a major outbreach within the application. For our help Care Cart had offered us a lifetime access which has been revoked without even an explanation. We are highly disappointed by this.
1- We are responding to this feedback in public a little late as we already had contacted the store owner's team via email and having their concerns addressed in less than 12 hours, once reported
2 - The specific reported issue happened while our development team was running a major update to improvise our app security, during which less than 5 stores sessions mixed up, rather than being destroyed. This was identified and resolved in less than 12 hours, along with updating the store owner's team about this
3 - Store owner is an active user of CareCart and running it without any issue since then
4 - This specific issue of Carecart Lifetime license/access is something for which we are contacting Store Owner to have this resolved shortly