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Absolutely terrible, definitely did not think this one through at all. Almost guaranteed to send an incorrect email. Shame on your developers.
I sincerely apologize about any issue you faced, however looking at the installation log, it seems that you installed Carecart for less than 4 hours and then uninstalled it without giving us a chance to have the issue fixed for you.
I would encourage you to please have Carecart app installed again, and do let us know if you still find any issues.
You can also contact us on support@carecart.io and someone from our support team will get in touch with you right away.
give it try but does not work :( !
I added the app, its default is to be on for the email collect and abandon cart. So stuff started showing up on screens that was un wanted. Web site is very slow. You can change the addressed in the emails so my home address show. The store name comes up as the Shopify default and you cant change it . So as I have 4 store labelled by country the email look shit. I don't know how this got such a high ratings.
In reply the speed reference was to your own web site. Sure things can be turned off, but they shouldn't have been on in the first place.
And instead of come back with snarky replys, think about the feed back from the customer.
We are sad to see your review, after which I have looked into your case, and below is our points:
1 - We strictly follow FTC CAN-SPAM ACT guidelines. As per #4, penalties up to $43,792 can be subjected to a business without having a physical address in the email (https://www.ftc.gov/tips-advice/business-center/guidance/can-spam-act-compliance-guide-business) which is why we have the stores' physical address added as default. But this address field can be removed depending on the store's country and clientage
2 - Email collector and Abandoned cart can be paused from the admin area by the client
3 - Our app has passed Shopify's app speed tests, and several thousand stores are running it, so any speed issue is highly unlikely
4 - You installed the app for nearly 3 hours, removed it, and left the negative review whereas we offer 14-days trial period to fully experience the performance of the app
5 - We have a live chat and email support to help our clients on an ASASP basis, but it seems that you didn't contact us, which would have allowed our team to assist you with any understanding issues you faced
6 - There are over 750 (4 and 5 stars) reviews which do means that our app works as described
We would love to assist you in the current situation with all the above points, and our support person has already sent you an email about this. Therefore, I would suggest installing our app again and allowing our support team to work side-by-side with you to sort out any issues you face. :)
Update#1 - We would LOVE to help you out with sorting any issues you face, but in order to do that you have to allow us to assist you.
Our support team has contacted you via email, so we would really appreciate if you could reply us back and allow us to win your trust back!
Scam : advertised 14 day trial
upon installing wants a NON REFUNDABLE payment upfront
Scam : advertised 14 day trial
upon installing wants a NON REFUNDABLE payment upfront
Scam : advertised 14 day trial
upon installing wants a NON REFUNDABLE payment upfront
Hi, We have checked your account and confirm that you did not authorize the App. We confirm that no charges have been sent to your account. Our support team has sent an email to you as well in this regard. Please reply to us so that we can address your concerns.
Just downloaded this app and cannot get anything to work properly. Email header images are all erroring out no matter the size and making changes to the body of the email I receive "server" errors. Very frustrating.
We are sorry to hear about your experience, however looking at your installation log, it seems that you installed Carecart only for 1.5 hours and then uninstalled it with leaving a negative review, which unfortunately didn't give us any chance to assist you in solving the issue you faced.
I would encourage you to have Carecart installed once again as our development team have worked hard to make it one of the best abaonded cart apps available on Shopify.
Please do contact us on support@carecart.io for any questions.
I would love to test the app, but can anyone explain to me how to get the free plan?
When I try to install the app, I have to buy the premium plan, but I would like to test the free plan before deciding to switch the plan.
I will update the review if I discover how to try the free plan.
Carecart comes with 14 days trial during which you don't have to pay anything to test the full features and then can downgrade it to free plan. Please contact to our support at support@carecart.io to have your trial account moved to free account in case you are finding any difficulties.
i install the, let me experience first before i will give a review
We are sorry to hear about your experience, however looking at your installation log, it seems that you installed Carecart only for 3 minutes and then uninstalled it along with leaving a negative review.
I would encourage you to try out Carecart by instaling it and giving some time to it, so it could get its chance to assist you in recovering your abandoned carts.
Please do contact us on support@carecart.io for any questions.