Cartly Abandoned Cart Recovery

Update-2:

We tried to connect with store owner several times however never got any response, thus we are putting our point of view regarding this feedback.

The store owner was on our legacy FREE plan and have used our app for over 8 months. The issue he has complained about was because he never turned on the email collector feature of the app, due to which the emails were not being collected for his store.

Update-1:

The store owner never contacted our support team in the timespan of 8 months if he was having any problem and left a negative review for us for a feature that he didn’t turn on. It’s unfortunate and we feel this unfair that despite our best efforts and with continuingly supporting a big number of old users for months for free, we get negative feedback for something that a user never used/enabled.

This is also a learning experience for us and we will be improving our systems to ensure that we can meet the expectation of our app users.

First Response:

Our customer success manager has tried to contact you quite a few times via email and phone, unfortunately, there has been no response. We still look forward to speaking with you and working towards earning back your business.

We’re so sorry for the inconvenience this has caused. Our support team has reached out to you and the tech expert is diligently looking for the resolution.

Our support team is available 24/7 and always ready to assist the users. Please share more details with the team in order to help us resolve the issue quickly.