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Was extremely disappointing. I had high expectations for the app, but unfortunately, it did not meet my expectations.
Hi there,
First off, thanks for keeping Carro installed and for giving us a chance to help you through the issues you're experiencing.
I've already tried calling you, and I sent you an email to provide further assistance.
Please get back to me so we can help make Carro a great solution for your store
Sincerely,
David
I find this APP functions well, but the process fails. Their messaging system does not work. Some suppliers do not respond while others ship from China directly and they don't reveal this at the start. We expect prompt shipping to our customers and so far, more than half we've connect with have failed. A quick calculation of the "commission" minus Carro's 5% take leaves very little once you consider the cost of marketing, shipping and returns. So, any Supplier offering less than 20% isn't in this for a partnership. Finally, as anyone in the business knows, in order to sell ingestibles (supplements) and topicals, these products need to be covered by insurance. These Supplier would have to specifically add your company to their insurance policy otherwise your company needs additional insurance to cover the liability to sell these products. This is above and beyond typical business insurance. Frankly, this part of the equation is a mess unless you are already in this category.
Hey there,
First off, thanks for keeping Carro installed and for giving us a chance to help you through the issues you're experiencing.
I've already tried calling you, and I sent you an email to provide further assistance.
Please get back to me so we can help you find the perfect partnerships for your store!
Sincerely,
David
The app was working fine and helped you identify all the influencers interacting with your brand crossing data from Shopify, Instagram, Youtube and e-mail database.
However, on May 9th they changed the code and added an extra snippet to our site that was causing slower loading + thousands of 404 errors (one per each pageview). I reached them to complain and to ask for a solution/removal of that code (because if I manually delete it the app installs it back automatically) and they told me that my best solution would be to remove Carro.
So they published a buggy code (in beta testing) into my site, without letting me know in advance or asking for permission, and now they say is not possible to remove it because is a "major component" of the app. What? I used your app to discover influencers for weeks before having that "major component" buggy code installed without permission! It's not necessary and should be 100% optional to have it, since it's a feature not everybody will be using (Influencer Checkout).
UPDATE: We've released a new version of Carro that has solved this. Thanks! :)
Hello!
We are happy to hear that you've been enjoying our free way to discover influencers that love your brand :).
We are so sorry that your experience has been impacted during the past few weeks.
I would like to work with you directly to fix this issue so that our snippet does not install automatically on your store anymore, and so that you can continue to use Carro the way you want.
We take reviews/feedback from our merchants very seriously, and this is our first review that is less than 5 stars.
I would like to set up a time to talk with you so that we can get this issue behind us. I know that you are based in Europe (we are in California), so I am happy to come in early/stay late in our office so that we can connect directly.
I will reach out via email to coordinate.
Sincerely,
Jason
President and Creator of Carro
Asked these guys a simple question, on whether they have clients in my industry. Several days later not only did I not get any answer, they responded to me with a question ""do you still have any questions I can help answer?".
Went to their website to browse their FAQ. Clicking on "+" is supposed to reveal the answers but that didn't work.
Hey! Sorry about the confusion. We're a small team that has to manage nearly 27,000 brands. We use a bot to help answer some of our frequently asked questions and I think it sent you that by mistake. I just emailed you and replied on Intercom. I'd be happy to help you / set up a call. It's late here in California but we can definitely chat in the morning. Let me know that you received this. We have thousands of brands in your industry and neighboring industries.
Sincerely,
Jason
It's good in theory, but the accounts it brought up weren't influencers and seemed scammy. I uninstalled the app since there were no accounts I could use.
Hi there!
Thanks for your feedback! We’re happy to see that you are still using Carro.
Since this review was written, multiple influencers with hundreds of thousands of followers have been discovered by Carro for you! You should definitely go check them out.
As a reminder:
Carro identifies influencers by scanning the data sources that you connect to Carro. If a celebrity, an influencer, and/or a member of the press is interacting with your brand as a customer, email subscriber, or follower, we’ll let you know.
The number/quality of influencers that Carro is able to identify is dependent on the data sources that you connect. We’ve discovered 4.2 million influencers for the 16,500+ brands that use our app, and we do our best to remove any fake accounts. Unfortunately, these types of accounts can be difficult to find.
I hope that you are able to get back into your dashboard, see your new influencers, and update this review! Please let me know if you have any questions (via Intercom).
Thanks!
I've really am not into writing reviews for apps because I understand everyone is working hard and especially during this time and should always try to support all businesses. But when something is clearly not right, I think it should be voiced. Based on the description of this app, I thought this would be a perfect app for finding social influencers. But after installing and testing it out as much as I could...I come to find that the app essentially does not function at all. All connections and set up were completed and successful but there are no result. It does not provide the result it promises in the description. When I had questioned this with support, all I continue to receive as what you call an answer is...it's in the works...it will be in our future development...then they finally tell me, thank you for the suggestion and it will be included when we begin to charge! Best of all...Carro is 100% free, you can basically find other paid apps that can do the same...well...then why do you even launch your app when it doesn't do anything!? LoL...it's a joke...yes, it's 100% free...free from fees...free from result...free of getting nothing...I've then deleted the app immediately to FREE up my space...hahahaha such a joke...suggestion...re-lease your app when you are good and ready...don't get flustered when you realize your customer actually need an app that works and in the end tell them off to go get another app that works and pay for it.
Thank you so much for bringing up your concerns.
Based on your review, we made an update to our FAQ about how our influencer discovery tool works.
As a reminder:
Carro identifies influencers by scanning the data sources that you connect to Carro. If a celebrity, an influencer, and/or a member of the press is interacting with your brand as a customer, email subscriber, or follower, we’ll let you know.
The number/quality of influencers that Carro is able to identify is dependent on the data sources that you connect. We’ve discovered 6.3 million influencers for the 26,200+ brands that use our free app.
We are a small, but growing team based out of California that is excited about the potential of our product. We hope that everyone reading this gets to be a part of the Carro network.
Sincerely,
David Rice
not good at all. dont download.not good at all. dont download.not good at all. dont download.not good at all. dont download.not good at all. dont download.not good at all. dont download.not good at all. dont download.not good at all. dont download.
Hello,
Carro isn't available in China, we do not know what to make of this. Please consider changing your review. If you need help with anything, please email support@getcarro.com.
We look forward to hearing from you and resolving this. Thanks!
So far, terrific. I have been looking high and low for a platform like this. So many platforms are saturated with the typical, exhausted products but Carro seems to be changing the game! Everything is easy to navigate and understand, the variety of available products is fantastic!
Thank you for the 5-star review! We appreciate all of your kind words. Welcome to the Carro network! :)
The team at Carro were brilliant! Unlike almost everyone else, they didn't charge me any upfront fees to set-up and start selling. As a founder who put in so much, I cannot express how much I appreciate this. The platform is easy to use and they provide service better than almost every partner business I worked with.
WOW, what a fantastic 5-star review, THANK YOU! We pride ourselves in providing the best service on the planet, thank you for using Carro. :)
We joined Carro at its early stages! It's been humbling watching the exponential growth it's experienced since. The sheer volume of the brands they've onboarded in 6 months is incomprehensible and hasn't been at the expense of quality. Industry disruptors and very reputable brands have joined the network allowing us retailers more options to choose from. Additionally, David Rice is beyond helpful, available, and communicative. Can't imagine our business without it :)
WOW, this is one of those reviews that has to be shared with the entire team - thank you! If you haven't seen it yet, we just acquired Abound, so expect another surge of new suppliers and products to choose from. I know David loves to work with Ezmey Boutique as well, thank you for choosing Carro!
As newcomers to the e-commerce scene, Carro has been our guiding light. It made product expansion a breeze, offering access to an array of brands without the need for a hefty inventory. Carro's user-friendly interface and prompt support team eased our transition into the e-commerce world. Plus, the cross-selling feature helped us boost sales and average order values, all while keeping customer acquisition costs in check. If you're new to e-commerce, Carro is the partner you need to kickstart your journey with confidence.
We're thrilled Carro has been a valuable partner in your e-commerce journey! Thank you so much for your kind words; the Carro team is here to support your success.
Carro has been great to work with. My rep Nicole is very responsive and always looking out for my business by suggesting synergistic products for my store. Thanks, Carro!!
Thanks so much for the fantastic review! Lear is a perfect fit for the network, thank you for using Carro. :)
I have had a wonderful experience partnering with Carro. The team was very helpful with onboarding and any other questions I had. It has never been easier to partner with companies and get our brand name out there! Already have sales coming in!
We're so happy to hear that you've had such a great experience while using Carro. FLÎKR is awesome, thank you for the amazing review! :)
Possibly my favorite app on Shopify. Carro has been fantastic for expanding our product catalog and increasing our AOV.
Adding new products is super easy and suppliers are easy to work with. I can't recommend it enough.
Thier support and account management are also top notch and very responsive.
Wow! What a great review, thank you so much. We love having Verygoodbeauty in the Carro family, and we're so glad that you've had an easy time finding new partnerships for your store! :)
We are in the process of onboarding suppliers to our soon-to-launch online marketplace and Carro's integration features have made it seamless. Their customer service is quick, friendly, thoughtful and extremely helpful. We believe Carro is the best cross-store selling app for Shopify. Happy we made the choice to go with their service!
This is one of those reviews every Carro team member dreams about. Thank you so much for the kind words, we're so happy you're loving Carro! :)
horrible!!!!!
We did the 7 day free trial,
We didnt see a fit with the product and followed the instructions to close the trial subscription. We are now recieving emails saying our trial is up and we will need to pay $750 to this company we arent using.
Hi there,
We sincerely apologize for the misfired email leading to the miscommunication. You were never charged anything from Carro, and you never will be. We appreciate you bringing it to our attention so that we were able to correct the email issue.
We reached out to you as soon as you contacted us, and we explained that this was a mistake. We would sincerely appreciate it if you’d consider adjusting your review, given it was just an automated communication error.
In either case, if you want to give Carro another try, please reach out and I can offer you an extended 30-day free trial.
Thank you,
David Rice
Director of Support
This app is easy to use. They have a very responsive customer service team. Great way to expand your retailer base. We recommend it to all shopify sellers.
Thank you for your thoughtful review! We're always happy to help our merchants succeed, let us know if you ever need anything else. :)
Directly acquiring supply (brands) for our marketplace became one of our most time-consuming processes. When we learned we could use Carro, we thought the opportunity was too good to be true. We were wrong. Within days, we were able to partner with a number of quality brands that our users love. Their support is top-tier, their UX easy to use, and their suppliers are responsive.
Would recommend!
There's so much to appreciate about this review, thank you! We're glad we could make partnering with other brands seamless, we have some great new features on the roadmap that will make it even easier. Thanks for using Carro. :)
I love to see that the brand that referred me to your app has given you a five star review (okoliving)! I cannot wait to be approved so that I can drop ship with them and many other clean-missioned brands that are partnered with this site!
Thanks so much for the review! We're excited that we get to support your mission and growing partnerships. :)
Carro has given us the opportunity to sell 200+ products to our customers that we would not have otherwise been able to carry — in 6 short weeks it has brought us a 40% increase in revenue for the same time period in 2020. Their service team is absolutely gold star and always available to help with any issues
We love having June & January in our network! Beyond excited to see you increase your revenue while using Carro, more to come! :)
Helped me recognize who follows me that I could potentially create an influencer relationship with.
Thank you so much. Your review means a lot to us! :)
Absolute SCAM. Paying $250 a month even after we cancelled. Why does Shopify permit fraudulent companies like this on their platform.
Hey there,
We attempted to downgrade you to the free subscription plan four weeks before your extended free trial came to an end, but no one from your team responded to us. In addition, we refunded you in full immediately after you were charged, and contacted you to make sure you were aware.
We're sorry that your experience with Carro wasn't the best, we're always here to help improve that!
Carro has great customer service and easily fulfills order via Shopify. It was a seamless experience and I'm happy to use their leverage to increase my sales.
So happy to hear this, I'll share this with the support team! Thanks for using Carro :).
Carro is super responsive and seems to really care about their partners and network. I am glad to finally find something that will help my Shopify store get serious partners and collaborators through this much needed app. Also, my biggest ambassador for my store (4.5 million followers on YouTube) I would have never connected with had I not used Carro!
This review makes our whole team smile from ear to ear, thank you! :)
Good for the most part. Oftentimes, the supplier does not reply to messages, and you cannot get access to their stores as easy as I would like, but I am not sure what Carro can do to assist with this.
Hey Dèlavè Denim Co, thanks so much for taking the time to leave this review! We're working really hard on some new features that will address this issue, stay tuned! :)
GetCarro is a great application to connect and expand your reach with like-minded e-commerce stores.
We are so happy that you're enjoying Carro and finding new partners for your store! Thank you for your kind words :)
Carro has been an amazing sales channel for our brand. We've partnered with some great retailers and our revenue has increased significantly.
We love having Kemper in our network! Beyond excited to hear that you've been able to significantly increase your revenue while using Carro, more to come! :)
Carro delivers! We have used this channel to grow our business both as a supplier and retailer. Our "stretch" goal for 2021 was to triple our sales from 2020. Carro has helped put us on track to exceed that! Customer support has been professional - and available! 100% recommend!
Thank you so much, we love having you in our network! I'll let the customer success team know about your review :)
I love the app and the opportunity that it presents for my store. I now have access to dozens of products that fit synergistically with my website. The tech support is amazing, especially when it comes to fixing things that I broke lol. They are awesome!! you definitely want to add them to your sales channels.
Thank you for your thoughtful review, I'll share this with the support team! :) We're always happy to help our merchants succeed, let us know if you ever need anything else.
This app is great for finding influencers that are already within your network. I'm looking forward to using the brand partnership. With the brand partnership feature, my store will have the ability to scale and serve our customers.
We appreciate it a lot! Happy that you're using both parts of our platform.
We have 3 stores that are on the Carro Sales Channel. David Rice and his team are awesome. They are always very helpful whenever you have a question or a setup issue. Their channel has helped us grow by allowing us to cross-sell with other brands to get our brand out. Especially when you are first starting out, you can add other items on your store to help upsell your niche by partnering with other brands in your niche.
3 store!? Wow!
Thank you so much for your support! :)
Carro is one of the best sales boosting apps we've ever used. We originally installed the app to get more information on our social media influencer base. This has been helpful in forging new partnerships but the real value from our perspective is the retailer marketplace. We have expanded our ranges and generated incremental sales without making any changes to our back office. Carro requires time to get value but there is a lot of value for business owners who take the time to use the app to its fullest potential.
Thank you! We're so happy that you're generating new sales. :)
App didn't help at all, which is fine. However, I removed this app weeks ago and it is still showing up on my website. PLEASE REMOVE!!!!!!!
Hello,
This may have something to do with your browser/cacheing.
We've reached out to you multiple times to try and help, please respond and we'll be happy to provide guidance. We will keep trying to get in contact!
Working with Carro has been amazing so far! We have aligned with a like minded brand who we are so excited to work with, to bring greater depth to our product offerings at www.laateeda.com, as well as expand our network of partner e-commerce stores/shops can can also feature some of our branded product to help expand our sales and reach. David and Edgar at Carro are a pleasure to work with and if any issues come up or if there is just an improvement on how the app integrates with your shop and/or fulfillment channels, they are so receptive and responsive. You can tell that they are committed to serve the brands that sign up for this collaborative commerce tool and they will continue to evolve the app as certain needs arise. Shelley Carter (Farro)
CEO/Founder
LaaTeeDa Sports
Thank you Shelley! I'll make sure David and Edgar know about this review! You've definitely made their days.
Sincerely,
Jason
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Hello,
We do not know what to make of this. Please consider changing your review. If you need help with anything, please email support@getcarro.com. We look forward to hearing from you and resolving this. Thanks!
I tried using the app to help me sell, as the app description state's - leveraging other store sites to maximize marketing and exposure. However I was matched with a vendor whose products were gory and just out of sync with my products. Just throws off the image of my store! Very Bad look for my store.
Hi Fly Gears,
Sorry to hear this! We highly suggest that you turn on Manual Approval in our marketplace so that you decide which stores can sell your products. This is what we suggest by default. Please reach out to support@getcarro.com so that we can help you resolve this! We'd love to help make Fly Gears a success on Carro. :)
Absolutely Brilliant and excellent services. I believe that every owner of shopify should have it. It is the most innovative and creative services to find the influencers and brand partnership. I can't wait to seeing this start up company is growing in the future. Plus, the customer service is amazing too!
Thank you for your kind words! We've let our support team know that you shouted them out :).
can you help me؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟
I've used this app for 2 months and it doesn't do what it says. I thought it would help me find influencers, It does not I just happened to find ONE on my own. Then the influencer I found, shows up in the app. If you not helping me find influencers then what's the point of the app?? Because its just sitting in my sales channel taking up space.
Thank you so much for bringing up your concerns.
Based on your review, we made an update to our FAQ about how our influencer discovery tool works.
As a reminder:
Carro identifies influencers by scanning the data sources that you connect to Carro. If a celebrity, an influencer, and/or a member of the press is interacting with your brand as a customer, email subscriber, or follower, we’ll let you know.
The number/quality of influencers that Carro is able to identify is dependent on the data sources that you connect. We’ve discovered 6.3 million influencers for the 26,200+ brands that use our free app.
We are a small, but growing team based out of California that is excited about the potential of our product. We hope that everyone reading this gets to be a part of the Carro network.
Sincerely,
David Rice
We have been testing Carro's new retail partnerships feature. There have been some learning curves, but we can say Carro has been all over every bug and issue and working hard to correct as fast as possible. Appreciate the high-touch, thoughtful support and innovative approach to partnerships.
Thanks type:A team! We love working with you :).
Easy to use, very intuitive! Loaded various data sources into Carro & quickly got visibility to influencers already engaged with our brand.
Thank you!! We appreciate it.
Great app and even better customer service. Had a call with David and he did a great job of explaining all of the amazing features Carro offers
Thank you for your kind words! We'll definitely let David know that you've had a good experience while working with him. :)
I'm using Carro both to integrate with other online Shopify stores and to find market influencers. The app could not be easier to use! The Carro Team will walk you through every step of the way and are very attentive to client needs.
We appreciate the kind words! So happy that you are enjoying Carro.
Carro has helped us boost sales and track potential influencers to increase our engagement and social media following. The app has been very easy to use and intuitive. I would definitely recommend to anyone with an online store!
Thank you! We love Afterglow :)
Amazing app that’s COMPLETELY FREE! It’s a no brainer to have running in the background, it tells us every time an influencer comes into contact with our brand, and allows us to jump on the collaboration opportunity right away! Couldn't be easier..
Thank you! So happy you were able to find great influencers.
The app does not have a huge selection of influencers when it comes to small businesses but Carro is currently working on this. Good customer service. I can't wait to see how the app develops in the future.
Thank you! Means a lot to us. We can't wait to help small businesses get connected with more influencers.
Fantastic app & great support. Booking a call with David to help find more influencers for my market.
Hi there,
Thank you so much for using Carro. Happy that you were able to connect with David!
I would like to delete But I can not find a away to do such a thing! why? That is shady! I have not gotten any benefit from this app. I either want to know how it works or get rid of it
Hi there!
Deletion of sales channels is handled directly within the Shopify admin dashboard. To delete Carro, you'll want to go to Settings within Shopify, then Sales Channels. Here, you can modify your list of installed sales channels, including Carro, using the Trash Can icon.
Based on your review, we're going to be adding a section in our settings page that provides clear instructions on how to remove Carro. We greatly appreciate your feedback.
We would love for you to stay in our brand network, so if you're up for it, we should set up a time for a live walkthrough of all of Carro's current features and a sneak peek of what's in the pipeline! :)
Sincerely,
David Rice
Honestly I can't believe Carro is completely free! It's incredible how many influencers we discovered, and the setup was super easy. They're also rolling out new features that are insanely powerful, can't wait for what's next! :)
Thank you! We're so happy to have you apart of the Carro Network. :)
I used Carro to see all of the influencers that follow my Instagram account and ... wowww!! I literally had no idea thatttt many influencers followed me!
I've already reached out to a few to see if they want to work together and I'm getting great responses. Thanks, Carro team :)
Happy that we were able to find influencers for you!
Carro helped us find hundreds of the very best influencers in our industry. Literally saves us tons of hours every week reaching out to influencers, writing emails, and jumping on phone calls. Just a few clicks and we built an influencer marketing campaign. Love this app!
Thank you Sam and team!
This is a great app to have on your store. There's no reason not to. It's the way to connect with influencers from large to small followings and Carros is the bridge from business to influencer. We've met many already that were already interested in our product which made it much easier to connect and exciting for them as well. Worth installing just to see who is interested in your brand!
Thank you for leaving this review - so glad you're enjoying Carro! Looking forward to rolling out our new features for you to try :)
We've been using Carro for some time now & it has been a huge addition to our influencer marketing efforts. 100% recommend.
Thanks! We really appreciate it :)
Very happy with the platform and amazing service. Carro makes it super easy to identify influencers following you and contacting them. Highly recommended.
Thank you Agaci Team! We love having you be a part of the Carro Brand Network.
A must have app for every store that uses influencers. Amazing features and amazing support. This one is definitely a no-brainer.
Thank you for your kind words and being part of the Carro brand network! :)
The data policy is not clear. Acquire more information from your account, and also the app causes profiles to register on your website.
Hi there!
Thank you so much for bringing up your concerns.
I wanted to start off by noting that we recently made a big update to our privacy policy and terms of service. I invite you, and everyone reading this to explore those documents (they can be found under the “Support” section of our Shopify App Store page and in the footer of our website, GetCarro.com).
If you have any questions about data privacy/security, please do not hesitate to reach out via support@getcarro.com or to me personally, jason@getcarro.com.
Secondly, I want to make it explicitly clear that Carro does not “cause profiles to register” anywhere. We do not have a feature that supports this kind of functionality. If you have any questions or need clarity on anything related to this statement, your review, or your overall experience, I’d be happy to help.
We are a small, but growing team based out of California that is excited about the potential of our product, the strong (7500+) merchant-base we’ve acquired thus far, and the millions of partnerships that we’ve helped cultivate between influencers and brands. We hope that everyone reading this gets to be a part of the Carro network.
Sincerely,
Jason
President of Carro
We love the idea of Influencer Marketing, and really struggled to find good influencers until Carro. The Carro app makes it so easy to find real influencers and get you in touch with them to workout good partnership opportunities. They customer support is spot on, very helpful, and very friendly.
Thank you for taking the time to write this review. We’re so happy to help great brands like yours organically discover the best influencers for campaigns!