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Was extremely disappointing. I had high expectations for the app, but unfortunately, it did not meet my expectations.
Hi there,
First off, thanks for keeping Carro installed and for giving us a chance to help you through the issues you're experiencing.
I've already tried calling you, and I sent you an email to provide further assistance.
Please get back to me so we can help make Carro a great solution for your store
Sincerely,
David
looks amazing thank you for making such a nice app. the images are great and make it easy to understand
Thank you for the kind review and for using Carro :)
Carro needs a bit more time to work out the little details to make this service work for my shop. In theory, Carro should be amazing when everything is up and running and hopefully I'll be able re-install and make it work for my shop. I'm giving Carro a 4 star rating entirely based on their customer service. Right now, their service is up close and personal and that is rare in our internet age. Hopefully they are able to maintain that level of personal care for their customers.
Thank you so much for your feedback. Our small but mighty team is working around the clock to make Carro better every single day. We can't wait for you to see what we have in store! I'll share this review with the support team, I know they've enjoyed working with you. :)
It's good in theory, but the accounts it brought up weren't influencers and seemed scammy. I uninstalled the app since there were no accounts I could use.
Hi there!
Thanks for your feedback! We’re happy to see that you are still using Carro.
Since this review was written, multiple influencers with hundreds of thousands of followers have been discovered by Carro for you! You should definitely go check them out.
As a reminder:
Carro identifies influencers by scanning the data sources that you connect to Carro. If a celebrity, an influencer, and/or a member of the press is interacting with your brand as a customer, email subscriber, or follower, we’ll let you know.
The number/quality of influencers that Carro is able to identify is dependent on the data sources that you connect. We’ve discovered 4.2 million influencers for the 16,500+ brands that use our app, and we do our best to remove any fake accounts. Unfortunately, these types of accounts can be difficult to find.
I hope that you are able to get back into your dashboard, see your new influencers, and update this review! Please let me know if you have any questions (via Intercom).
Thanks!
This app is great for finding influencers that are already within your network. I'm looking forward to using the brand partnership. With the brand partnership feature, my store will have the ability to scale and serve our customers.
We appreciate it a lot! Happy that you're using both parts of our platform.
I would like to delete But I can not find a away to do such a thing! why? That is shady! I have not gotten any benefit from this app. I either want to know how it works or get rid of it
Hi there!
Deletion of sales channels is handled directly within the Shopify admin dashboard. To delete Carro, you'll want to go to Settings within Shopify, then Sales Channels. Here, you can modify your list of installed sales channels, including Carro, using the Trash Can icon.
Based on your review, we're going to be adding a section in our settings page that provides clear instructions on how to remove Carro. We greatly appreciate your feedback.
We would love for you to stay in our brand network, so if you're up for it, we should set up a time for a live walkthrough of all of Carro's current features and a sneak peek of what's in the pipeline! :)
Sincerely,
David Rice
I first knew Carro from a business partner. I really like this App. Because it’s very easy to set up, and it has features of brand partnership as well as influencer partnership in one app together. How amazing is that! Also really impressed with their customer service, solved all my questions really quickly and professionally. Highly recommend! — La Coéss
Thank you so much for the kind words! I'll also make sure to pass your message to the customer success team :)
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Hello,
We do not know what to make of this. Please consider changing your review. If you need help with anything, please email support@getcarro.com. We look forward to hearing from you and resolving this. Thanks!
Absolute SCAM. Paying $250 a month even after we cancelled. Why does Shopify permit fraudulent companies like this on their platform.
Hey there,
We attempted to downgrade you to the free subscription plan four weeks before your extended free trial came to an end, but no one from your team responded to us. In addition, we refunded you in full immediately after you were charged, and contacted you to make sure you were aware.
We're sorry that your experience with Carro wasn't the best, we're always here to help improve that!
I've used this app for 2 months and it doesn't do what it says. I thought it would help me find influencers, It does not I just happened to find ONE on my own. Then the influencer I found, shows up in the app. If you not helping me find influencers then what's the point of the app?? Because its just sitting in my sales channel taking up space.
Thank you so much for bringing up your concerns.
Based on your review, we made an update to our FAQ about how our influencer discovery tool works.
As a reminder:
Carro identifies influencers by scanning the data sources that you connect to Carro. If a celebrity, an influencer, and/or a member of the press is interacting with your brand as a customer, email subscriber, or follower, we’ll let you know.
The number/quality of influencers that Carro is able to identify is dependent on the data sources that you connect. We’ve discovered 6.3 million influencers for the 26,200+ brands that use our free app.
We are a small, but growing team based out of California that is excited about the potential of our product. We hope that everyone reading this gets to be a part of the Carro network.
Sincerely,
David Rice