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Absolute SCAM. Paying $250 a month even after we cancelled. Why does Shopify permit fraudulent companies like this on their platform.
Hey there,
We attempted to downgrade you to the free subscription plan four weeks before your extended free trial came to an end, but no one from your team responded to us. In addition, we refunded you in full immediately after you were charged, and contacted you to make sure you were aware.
We're sorry that your experience with Carro wasn't the best, we're always here to help improve that!
I've used this app for 2 months and it doesn't do what it says. I thought it would help me find influencers, It does not I just happened to find ONE on my own. Then the influencer I found, shows up in the app. If you not helping me find influencers then what's the point of the app?? Because its just sitting in my sales channel taking up space.
Thank you so much for bringing up your concerns.
Based on your review, we made an update to our FAQ about how our influencer discovery tool works.
As a reminder:
Carro identifies influencers by scanning the data sources that you connect to Carro. If a celebrity, an influencer, and/or a member of the press is interacting with your brand as a customer, email subscriber, or follower, we’ll let you know.
The number/quality of influencers that Carro is able to identify is dependent on the data sources that you connect. We’ve discovered 6.3 million influencers for the 26,200+ brands that use our free app.
We are a small, but growing team based out of California that is excited about the potential of our product. We hope that everyone reading this gets to be a part of the Carro network.
Sincerely,
David Rice
I’m still in the early stages of incorporating the app with our online store, and I Love the platform. We have experience with other apps connecting sellers & brands and this one has a real great potential Customer service is fast, professional and with follows ups to make sure they resolve any issue we might have, And this is always the most important for us… when starting a new partnership,
They are open to suggestions and are looking for improvements Thank you David and Eli !! Truly appreciated.
We're excited to be working with you! :) Thanks.
The data policy is not clear. Acquire more information from your account, and also the app causes profiles to register on your website.
Hi there!
Thank you so much for bringing up your concerns.
I wanted to start off by noting that we recently made a big update to our privacy policy and terms of service. I invite you, and everyone reading this to explore those documents (they can be found under the “Support” section of our Shopify App Store page and in the footer of our website, GetCarro.com).
If you have any questions about data privacy/security, please do not hesitate to reach out via support@getcarro.com or to me personally, jason@getcarro.com.
Secondly, I want to make it explicitly clear that Carro does not “cause profiles to register” anywhere. We do not have a feature that supports this kind of functionality. If you have any questions or need clarity on anything related to this statement, your review, or your overall experience, I’d be happy to help.
We are a small, but growing team based out of California that is excited about the potential of our product, the strong (7500+) merchant-base we’ve acquired thus far, and the millions of partnerships that we’ve helped cultivate between influencers and brands. We hope that everyone reading this gets to be a part of the Carro network.
Sincerely,
Jason
President of Carro
App didn't help at all, which is fine. However, I removed this app weeks ago and it is still showing up on my website. PLEASE REMOVE!!!!!!!
Hello,
This may have something to do with your browser/cacheing.
We've reached out to you multiple times to try and help, please respond and we'll be happy to provide guidance. We will keep trying to get in contact!
Such an amazing app! Through their influencer platform, we found so many influencers that were already customers! Thank you!
We're so happy that you are enjoying it! Be sure to try out Brand Partnerships as well! Thanks for your support :)
can you help me؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟
horrible!!!!!
We did the 7 day free trial,
We didnt see a fit with the product and followed the instructions to close the trial subscription. We are now recieving emails saying our trial is up and we will need to pay $750 to this company we arent using.
Hi there,
We sincerely apologize for the misfired email leading to the miscommunication. You were never charged anything from Carro, and you never will be. We appreciate you bringing it to our attention so that we were able to correct the email issue.
We reached out to you as soon as you contacted us, and we explained that this was a mistake. We would sincerely appreciate it if you’d consider adjusting your review, given it was just an automated communication error.
In either case, if you want to give Carro another try, please reach out and I can offer you an extended 30-day free trial.
Thank you,
David Rice
Director of Support
Asked these guys a simple question, on whether they have clients in my industry. Several days later not only did I not get any answer, they responded to me with a question ""do you still have any questions I can help answer?".
Went to their website to browse their FAQ. Clicking on "+" is supposed to reveal the answers but that didn't work.
Hey! Sorry about the confusion. We're a small team that has to manage nearly 27,000 brands. We use a bot to help answer some of our frequently asked questions and I think it sent you that by mistake. I just emailed you and replied on Intercom. I'd be happy to help you / set up a call. It's late here in California but we can definitely chat in the morning. Let me know that you received this. We have thousands of brands in your industry and neighboring industries.
Sincerely,
Jason
I tried using the app to help me sell, as the app description state's - leveraging other store sites to maximize marketing and exposure. However I was matched with a vendor whose products were gory and just out of sync with my products. Just throws off the image of my store! Very Bad look for my store.
Hi Fly Gears,
Sorry to hear this! We highly suggest that you turn on Manual Approval in our marketplace so that you decide which stores can sell your products. This is what we suggest by default. Please reach out to support@getcarro.com so that we can help you resolve this! We'd love to help make Fly Gears a success on Carro. :)