Carro: Collaborative Commerce , 177 条评论
优化
-
按评分
horrible!!!!!
We did the 7 day free trial,
We didnt see a fit with the product and followed the instructions to close the trial subscription. We are now recieving emails saying our trial is up and we will need to pay $750 to this company we arent using.
Hi there,
We sincerely apologize for the misfired email leading to the miscommunication. You were never charged anything from Carro, and you never will be. We appreciate you bringing it to our attention so that we were able to correct the email issue.
We reached out to you as soon as you contacted us, and we explained that this was a mistake. We would sincerely appreciate it if you’d consider adjusting your review, given it was just an automated communication error.
In either case, if you want to give Carro another try, please reach out and I can offer you an extended 30-day free trial.
Thank you,
David Rice
Director of Support
Asked these guys a simple question, on whether they have clients in my industry. Several days later not only did I not get any answer, they responded to me with a question ""do you still have any questions I can help answer?".
Went to their website to browse their FAQ. Clicking on "+" is supposed to reveal the answers but that didn't work.
Hey! Sorry about the confusion. We're a small team that has to manage nearly 27,000 brands. We use a bot to help answer some of our frequently asked questions and I think it sent you that by mistake. I just emailed you and replied on Intercom. I'd be happy to help you / set up a call. It's late here in California but we can definitely chat in the morning. Let me know that you received this. We have thousands of brands in your industry and neighboring industries.
Sincerely,
Jason
I tried using the app to help me sell, as the app description state's - leveraging other store sites to maximize marketing and exposure. However I was matched with a vendor whose products were gory and just out of sync with my products. Just throws off the image of my store! Very Bad look for my store.
Hi Fly Gears,
Sorry to hear this! We highly suggest that you turn on Manual Approval in our marketplace so that you decide which stores can sell your products. This is what we suggest by default. Please reach out to support@getcarro.com so that we can help you resolve this! We'd love to help make Fly Gears a success on Carro. :)
I've really am not into writing reviews for apps because I understand everyone is working hard and especially during this time and should always try to support all businesses. But when something is clearly not right, I think it should be voiced. Based on the description of this app, I thought this would be a perfect app for finding social influencers. But after installing and testing it out as much as I could...I come to find that the app essentially does not function at all. All connections and set up were completed and successful but there are no result. It does not provide the result it promises in the description. When I had questioned this with support, all I continue to receive as what you call an answer is...it's in the works...it will be in our future development...then they finally tell me, thank you for the suggestion and it will be included when we begin to charge! Best of all...Carro is 100% free, you can basically find other paid apps that can do the same...well...then why do you even launch your app when it doesn't do anything!? LoL...it's a joke...yes, it's 100% free...free from fees...free from result...free of getting nothing...I've then deleted the app immediately to FREE up my space...hahahaha such a joke...suggestion...re-lease your app when you are good and ready...don't get flustered when you realize your customer actually need an app that works and in the end tell them off to go get another app that works and pay for it.
Thank you so much for bringing up your concerns.
Based on your review, we made an update to our FAQ about how our influencer discovery tool works.
As a reminder:
Carro identifies influencers by scanning the data sources that you connect to Carro. If a celebrity, an influencer, and/or a member of the press is interacting with your brand as a customer, email subscriber, or follower, we’ll let you know.
The number/quality of influencers that Carro is able to identify is dependent on the data sources that you connect. We’ve discovered 6.3 million influencers for the 26,200+ brands that use our free app.
We are a small, but growing team based out of California that is excited about the potential of our product. We hope that everyone reading this gets to be a part of the Carro network.
Sincerely,
David Rice
Wow this app is fantastic and does more than I expected. They reached out to me a few months ago to check it out and I just got around to downloading it wish I had much sooner! Excellent app!
Thank you so much! We're so happy to have you using Carro. :)
Carro is literally the social influencer collaboration app I've always wanted..
Thank you Carro team for this, great work! ✌
Thank you! We appreciate all of your kind words. Welcome to the Carro brand network! :)
Carro's solution made it seamless for us to discover our most engaged influencers. Not to mention, the Carro customer service team is very responsive and easy to work with!
We are so happy that you are enjoying Carro! Thank you for your kind words, I'll make sure the support team sees this. :)