Onspruce Cart Insights

I love being able to see which products are creating activity and where the action is coming from so I can be more targeted with my marketing initiatives.

This used to be an amazing app with great insight into what people on my site were looking at in their carts. Now it seems to be hit or miss. I use this in conjunction with the shopify live view. So I can see when someone is on the site and when they are checking out. Then I will check on the OnSpruce app and it will show no one checking out...the most recent will maybe be an 30-60min ago. When I first got the app a year ago, this worked perfectly. But it just isn't consistent anymore which makes it hard to trust what I am seeing. Support basically just tells me I am wrong about it when I reported last time and I keep having this issue and they don't seem to want to work on it. Don't get me wrong...it is very important data for me when it is working. But since it isn't consistent now...it has changed from important data to just interesting data...which probably means it won't be worth it for me to give them money every month.

We tested the app for a few days: it is visually appealing and basically shows the most important data. Unfortunately, the IP of the visitor is missing. The biggest problem however is that not all visitors are shown. The first answer from support was "bots". The second, when we asked about a regular customer who was shown by another app but not by this one, was - in simple terms - that Shopify was probably not sending all the data. So we went with the alternative app, which doesn't look as pretty, but shows more data. In the end, that's what matters.

They explained the situation and helped me. Thanks for your customer friendly servixe. I appreciate it

Excellent app! It includes as much information as is available about the person who added items to their cart, including their email address. When we got a bunch of ATCs from a bot, Cart Insights support was vey helpful and set up a rule that excludes that bot's ATCs as well as ATCs from my own email. They plan to add this as a DIY feature in a future update. Thanks for the great support!