Cart2Cart Store Migration App , 240 anmeldelser

STAY AWAY FROM THIS APP!!!! Worst customer service I've ever had. They completely ignored what I said and did the exact opposite of what I wanted. Also they never reply in time and when they do reply, like I mentioned before, they just completely ignore your request and try to take your money in every way possible. This app has caused me so much trouble and they never even offer me a solution. Good luck getting your money back if the app doesn't do what you want. You really should read all the negative reviews before you even consider this app.

I have to update my review, this app transferred the products over with the pictures and descriptions. But seems to have caused a lot of issues. Redirects are not proper, titles/descriptions now have utf decoding issues. Pay for the basic features and plan on doing all of the labor intensive stuff by hand.

I've used them twice now. The first time was 6+ years ago and I forgot why I should not use them. Both times with HUGE headaches! I will never use again. I migrated almost a month ago, I'm still missing orders as well as many URL redirects were broken, items and URLs had duplicates. I have many upset customers trying to buy off a registry what takes them to a 404 page. All you will ever get is: "I have put the highest priority to this task and ask techs to work on it first thing tomorrow", then you wait, then you will get an email asking for "examples" of the issues, which they already have, but because they are in Russia, it will take 24 hours for you to hear back, if at all, and then it will be with another question, to which they have the answer. Like I said, missing order and still NOTHING from them except . . . the highest priority etc. You never hear from them to even know what the status is. Use another company, or find a guru to do it for you. Save yourself the headache.

BY FAR THE WORST APP AND THEIR CUSTOMER SERVICE IS INSANELY HORRIBLE!! My import was done incorrectly and their company is located in Ukraine so if you want customer service you have to contact them at like 4-5 AM USA Eastern time and regardless they don't have a tech team that actually knows what they're doing, they have to outsource it somewhere else! If you email them with a question they get back to you 24 hours later, just ridiculous!! I told them I want my money back numerous times and they just won't refund it to me so I have to file a chargeback just like many other people have like I read online... Don't take it from me, just google cart2cart reviews and you'll see how many upset customers there are! I wish I saw all those reviews before I paid my hard earned money that they won't even refund now! DO NOT GO WITH THESE PEOPLE!!

Absolutely HORRENDOUS experience.

People if you value your business, your website, your livelihood then stay FAR FAR away from these people.
I paid $259 to transfer my store over from magento to shopify, $259 is alot but im FINE with that if it worked out.

My biggest problem was when there app did not work well with magento even though they claim it does and all my "configurable" products did not transfer.

When i emailed them i did not get responses for 3 days at a time and when i did get responses you can tell they didnt take more then 30 seconds to look into it (or maybe they didnt speak english), meanwhile my entire site was down. After over a week of trying to get them to fix it i had to hire a local web dev local to do it.

I then emailed them thank you for trying but please refund me as i hired a local dev.

They would not refund my $259 for nothing! they said they cannot refund me it is against there policy.

STAY AWAY!, I SHOULD HAVE READ ALL THE OTHER REVIEWS BEFORE GOING WITH THESE PETTY INTERNATIONAL CROOKS.

Horrible experience. They destroyed my formatting during migration. 24 hour support is non-existent, every person tries to shift you to someone else who also won't help you. I had to file a Paypal claim to get my money back. Don't use this service, try somewhere else. They are a joke and I cannot believe Shopify is allowing them to operate.

After the transfer my images were not available for use independently of their product listing. I cannot use an existing image on another product. I will have to re-upload all images to actually have them in the system. All images for theme and design elements are also not included. Every image for my website will have to be uploaded manually. Subscribers are also not included in the transfer so you will lose all of your subscriber information. If a customer has created an account, it will no longer exist. Double check all of your links and data because the transfer does not work as well as it claims. It would be easier and save you time and money to just do everything manually to ensure that you have all of your data and that everything works correctly. This is a relatively useless app.

Horrible experience. Not only did they not complete in time, they imported customer data incorrectly, order data and statuses incorrectly, and when they were asked to fix it, they deleted additional data from our website without informing us, or taking a backup! On top of this after haggling for 3 weeks, they have only given us a 20% refund, and we had to hire someone else to fix the mess that these people made! And this is after buying a support package from Magento to Shopify - and we had < 100 orders, customers, and about 600 products, and from a standard magento store with no customization. They have NO experience with this even though they say they do, as the errors they made were so basic.

I would recommend trying http://litextension.com/shopify-migration.html as atleast have a 30 day money back guarantee.

TERRIBLE!

I needed to just remigrate the same files over i already paid for, they wanted me to pay again.

After tirelessly telling them it is the same files they still wanted money. So i paid. They remigrated and i specifically chose "DO NOT DELETE DATA" and they deleted ALL data from my store, CMS pages, products, etc...

What a terrible experience, hours and hours and hours of time lost.

NEVER would I use this again. I give one star just because their pre purchase sales ability is very good! There is so much work to do after they HAVE YOU do the migration. Customer service was delayed emails, and the time I made a lady speak to me and struggled to understand her, it was no help. They wanted MORE money, and it took everything over in a jumbled mess.