Cart2Cart Store Migration App , 240 anmeldelser

Absolutely Awful,

Used this service to minimize my migration work for a Wix store, Migration was painful and required support. This was a fresh Shopify store with no other Apps installed. Then every previous customer emailed a re-confirmation email. Car2Cart store took no responsibility (I didn't email them!) and was incredibly unhelpful, offered no refund. This created twice the amount of work I was trying to avoid.

But I've been offered %50 off the next time I need my workflow ruined...

This app is NOT USEFUL at all. Its a PAID app, nothing for free. I paid 70$ for migration. And Migration was wrong. I write like 20 mails . I sent screenshots and after a week they dont give me a solution. Variants Photo and Inventory didnt sync.

very bad customer support ! app didn't work as it should be and I have reached out to tech support 3 times already and I get is the run around. they ask me to explain everything all over then advise that tech will reach back to me.

The service would probably work fine if you have a very basic store. However in my case I have items with several variants and it caused serious problems. I paid for the insurance so I would have the two weeks of support and 2 extra migrations.

The two extra migrations would be great if you kept updating your old site and wanted to refresh the new one as you are working on it. This is not the case however. Whenever their support (more on them later) changes something you have to use a migration to test it and see if it works. Needless to say it gets used up quick.

Their support is foreign, which is not really a surprise. However they have zero phone support only if you want to buy, they have a sales person you can talk to. The online support people do not talk or type rather very good English. It takes 5x longer than it should to tell them what you want and for them to respond back with something reasonable. It also seems like they take no support notes. To top it all of they cannot really do anything. You have to wait for them to relay a message to their techs, which are also foreign and on the other side of the world. So just getting a response from a tech takes 24 hours.

Overall it was nice that it brought in my old orders. However after much stress and hours of wasted time with their support who still does not understand why it was not working. Needless to say I decided to the product part of my migration manually and it was a breeze. Shopify even has a page that tells you what each field is. If you can use OpenOffice Calc then you can do it yourself.

On a closing note, their policy is that they do not give any refunds unless their techs cannot figure out the problem. 12 days later they still could not figure out my problem and refuse to give me a refund :(

TERRIBLE!

I needed to just remigrate the same files over i already paid for, they wanted me to pay again.

After tirelessly telling them it is the same files they still wanted money. So i paid. They remigrated and i specifically chose "DO NOT DELETE DATA" and they deleted ALL data from my store, CMS pages, products, etc...

What a terrible experience, hours and hours and hours of time lost.

NEVER would I use this again. I give one star just because their pre purchase sales ability is very good! There is so much work to do after they HAVE YOU do the migration. Customer service was delayed emails, and the time I made a lady speak to me and struggled to understand her, it was no help. They wanted MORE money, and it took everything over in a jumbled mess.

Still 0 Star.
The migration service is poor.
I'm try the full migration but I just lost my time. the synchronization sistem is too much Bad
And Now I just need my Refund by my add fund but they don't give it to me.

UPDATE
They starting refund process AFTER 2 WEEKS. And they is SO ANOING because I’m just want my Refund and they still saying many times

“ We will be able to add $50 to your Cart2Cart account, if you change the review in Shopify. It is very important for us.”

Really they Don't care about CUSTOMERS and a GOOD Quality Service.

The first attempt at migration from 3dCart left us without product images and they imported abandoned carts as paid orders. I contacted support. It was days before they had a fix. Then they still had abandoned carts coming in as paid. Again I contacted them. It was over a week before they attempted again. We had almost 30,000 orders to import. The multiple attempts ended up creating duplicate orders. So now we have over 90,000 orders in the system, many of which are duplicate and triplicate orders. Each time they say they have to figure out what happened and try again. I expected for over $400 they could get this done. I was quoted a 10 hr migration. It has been over 3 weeks now and we still do not have a proper migration and we will have to hire another company.

Oh, and not all customers ever imported and the ones that did, their passwords did not work. Many had to create new accounts. Luckily Shopify's system is smart enough to match customer accounts with orders based on the email address used.

I do not recommend dealing with them. They clearly do not know what they are doing when it comes to a larger store with hundreds of item, thousands of customers and tens of thousands of orders.

I needed to import less than 40 products but was given an error that my host had blocked their IP address. They then said I would need a custom migration which which start at $299.,,

Poor. The estimate for the migration was 31 hours, we have just over 11,000 products and 10,800 customer files and it took 8 DAYS!!! We were given excuse after excuse for the delays like we were 'Trial' customers, which we were NOT, we were paid, blaming Shopify for limiting the API connections, which Shopify stated they don't, MULTIPLE TIMES but finally done. We also have many items incomplete that we are correcting. We did take the insurance for the re-migration but can't wait another 8 days, we are still working to reconstruct the ones with missing information which has pushed back our re-opening of the site by 3 weeks. They need to get their stuff together and give accurate time estimates. Also, their support sucks, if you email them they 'normally' respond in 24 or more hours. Buyer Beware!