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Communication is a problem with these folks--they don't do well at letting you know what's going on with your migration. Our "migration in minutes" was suspended with no explanation, and I had to repeatedly contact them before they finally discovered someone had made a mistake on our order. Our migration has been problematic, but the customer service people have been nice to work with although they sometimes gave me conflicting information that was very confusing.
Migrating nearly 30k entities from Big Commerce to Shopify is pretty daunting but this certainly took most of the pain out of it. It's not cheap by the time you've added on a lot of the extras (301's, categories > auto collections etc) but it is much more cost effective than doing it manually as dealing with CSVs for this amount of products/order/customers would take days.
If using for the first time i'd definitely recommend getting insurance just in case it doesn't work out as intended. Also temporarily disable notifications in Shopify if you're migrating orders otherwise you'll get a lot of emails!
Thank you for sharing your experience of using Cart2Cart and your tips - they will be helpful for new users, for sure.
Best regards,
Cart2Cart Team
Super easy to use. I did have to go back and edit each item as it had my inventory count all wrong.
moving from yahoo, so far so good! help by chat and moving along and importing now the products and data
I had a great experience with Oleksander and the team. They answered my questions promptly and without hesitation. I'd certainly use them again.
The migration was flawless and with no errors. I had multiple correspondences between me and their team (customer support, technical support, etc.) and they were very helpful in assisting me. I needed a custom migration and they set it up for me in less than 24 hours. Overall very satisfied with their service and I cannot recommend them enough.
Love the customer service I have been provided. They were with me every step of the way. I had a million questions and they never hesitated.
Great service, and the app seems to be working as advertised so far. Thank you so much for your help, team! You are legends!!!
STAY AWAY FROM THIS APP!!!! Worst customer service I've ever had. They completely ignored what I said and did the exact opposite of what I wanted. Also they never reply in time and when they do reply, like I mentioned before, they just completely ignore your request and try to take your money in every way possible. This app has caused me so much trouble and they never even offer me a solution. Good luck getting your money back if the app doesn't do what you want. You really should read all the negative reviews before you even consider this app.
Cart2cart worked good the first time I used it years ago to go from my old oscommerce site to Pinnacle Cart, I am now using it again to go from Pinnacle Cart to Shopify. Although URL redirects and some custom options would be nice. It gets the basic job done and frees up a lot of manual data entry.
We are happy to learn that you have entrusted your store migration to Cart2Cart twice already. Thanks for staying with us!
As to the custom migration options - we never cease developing and improving our service, so you're welcome to follow the updates.
Best regards,
Cart2Cart Team