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The app is very helpful. My Team was finding something like these only, the datas transfer was smooth process, easy to work and the service from their team is best they walked me through every process and helped wherever i faced the problem. If you have complex data, use the app. Even the team (Roman, Natalia) was very helpful.
Really bad customer service. Don't migrate with them.
They'll try to squeeze as much money out of you as they can because they know you're in distress.
They take a long time to respond, knowing full well that you're in a very bad situation.
We completely understand your distress. While the issue isn't directly related to Cart2Cart app or service, we'll suggest a suitable solution through internal communication.
Customer support, once they responded was helpful with getting my data transferred to my new web host. I was unable to utilize the app myself, as the app attempts to automatically connect to your old host's page and doesn't prompt the user to enter any 2FA attempts that the old host may send you. If it wasn't for customer service, the app would be otherwise unusable.
Thanks for the feedback! We're really glad our support team could help you get your data moved over. Sorry to hear the app gave you trouble—especially with the 2FA part. That definitely sounds frustrating, and we appreciate you pointing it out. We're looking into ways to make that process smoother
I initially had a very frustrating experience with this app. I paid €180 for a migration from Lightspeed to Shopify, hoping for a clean transfer of my existing store data (products, sites, categories, redirects, menu navigation). As I'm dealing with health issues, I wanted to ensure a smooth transition by February 1st.
Unfortunately, the app only transferred my products, which I could have easily done myself with a CSV file. All my previous work was lost, and I'm now missing important details like tags and categories. I was also disappointed by the lack of response from Cart2Cart for several days.
However, I'd like to update my review. Since my initial feedback, Cart2Cart has apologized for the issues I experienced and issued a full refund. They are also allowing me to keep the transferred data. While I'm still not satisfied with the initial service, I appreciate their efforts to make things right.
I would recommend that Cart2Cart focus on improving their data migration process and customer communication to avoid similar issues in the future.
Best app for migration and easy to use also very good response from the support center
Thank you so much for your kind words! 😊 Making migration smooth and stress-free is exactly what we aim for. If you ever need assistance in the future, we're always here to help!
I think I used this app when first setting up my website. It was some time ago so I don't quite remember but it was showing in the list of apps in my store.
Anyway, after recently clicking on the app in error, I've been bombarded with pushy emails, even though I replied to explain I don't require their services, the hounding emails continue to come.
It's not professional and certainly not a way to retain customers. I most certainly will never use this app in the future because of this terrible practice.
We signed up for the service migration package and paid over $1000 to help us speed up and streamline the migration from our magento store, unfortunately we are on day 12 and we have not yet had one full migration, it stops and technical support takes a very long time to be able to respond. We are ready for any help they need from our side, and requested they call anytime. Sales support is quick and 24/7, but it doesn't help because they keep telling you they will give it through to tech support so there is a big lag and delay in communication and execution. We thought they were in Canada or the US as stated on the app page so we can be on the time zone. It appears they are not. Our business is depended on a timely migration because it is a live store, with active customers and sales. We have to disable the firewall and security on our live magento while they run the migration, and it puts our live site at risk and makes the performance very low and slow. We have struggled for almost two weeks now to attempt to communicate that we need them to please prioritise help when a migration starts. It has been very stressful and frustrating. I think they could have a great app, but the practical implementation and available tech support for a live online store with high risk of loss with days of delay this is not an advisable option.
Cette application est une véritable arnaque !
Nous avons payé plus de 600 USD pour rien.
Fuyez si vous souhaitez faire une migration de Prestashop vers Shopify !
Le support client et sav est inexistant.
Nous avons perdu plus d'un mois de travail avec cette mauvaise application !
Ne perdez ni votre temps ni votre argent !
Dear Customer,
Thank you for your feedback. We sincerely regret to hear about your dissatisfaction, and we appreciate the opportunity to address your concerns in detail.
At Cart2Cart, we strive to provide transparent and high-quality migration services, and we would like to clarify a few points in response to your review:
Cost of the Service: The price you were charged, over $600, reflects the complexity and volume of data involved in your PrestaShop to Shopify migration. Our pricing is always transparent and provided upfront before the migration begins, so there are no hidden fees. For clarity, we recommend reviewing our pricing details here:https://www.shopping-cart-migration.com/migration-pricing. We believe this misunderstanding might have caused some frustration.
Duplicate Accounts: One of the issues that clients sometimes face involves duplicate customer accounts. This typically happens when orders from your previous store are not linked to specific customer accounts. Shopify requires all orders to be associated with a customer profile, so during migration, we create accounts for unlinked orders. This might give the impression of duplicates, but this is due to Shopify’s structure rather than our service. You can review an example here: https://prnt.sc/bRqpKkCkjE5p.
EAN Field Not Migrated: We understand that the review mentioned the EAN field not being transferred. Cart2Cart does not advertise this field as part of the migration by default, as outlined in our Migration Options:https://www.shopping-cart-migration.com/shopping-cart-migration-options/1072-prestashop-to-shopify-migration. Although fields like GTIN, EAN, and Barcode are often requested, this can depend on Shopify’s system limitations. We would recommend reviewing your migration configuration to ensure it matches your expectations: https://prnt.sc/lTNGgjd7msew.
Weight Units Issue: The review mentioned problems with weight units. This issue is fully resolvable within Shopify's settings. You can easily adjust the weight units directly in your Shopify store's settings. Should you need assistance, we can provide detailed instructions. For example, please refer to the following setup screenshot: https://images.support.magneticone.com/6fd7fed/24-05-16_0134e.jpg.
Customer Support: We are sorry if our support service didn’t meet your expectations. However, our support team is available 24/7 to assist with any migration issues via live chat, email, and phone. We strive to respond as quickly as possible and resolve any issues that arise. You can view our support availability here: Screenshot. If there was a specific issue with response times, we would be happy to investigate and correct it.
Time Spent: We understand how valuable your time is, and we regret that the migration process took longer than expected. Data migrations can sometimes take more time due to the complexity of your store's setup and specific requirements. That said, we are confident that the migration was handled correctly. We’d like to further analyze your case if needed to ensure the migration was performed as efficiently as possible.
Please contact us directly at support@shopping-cart-migration.com so we can better understand your situation and work towards a resolution. We are dedicated to ensuring that you have a smooth and successful migration experience.
Thank you for your feedback and for giving us the opportunity to clarify these points.
Best regards,
The Cart2Cart Team
Very thankful for my migration experience using this app to migrate from BigCommerce to Shopify!! The best decision that I made. My only regret is that I did not migrate to Shopify sooner. Would not have been able to successfully complete this migration with out Cart2Cart and very thankful that I did. If you are looking for a service to avoid the hassle of migrating an existing store to a new platform, this app is worth the investment!! Seemless and perfect transition. Managed to migrate my entire store in less than two weeks!!
I was looking to migrate an e-commerce website from Magento to Shopify, and the experience was awesome. The work process was also flawless and it worked quite easily.