Cart2Cart Store Migration App , 240 条评论

Crap service. Run away.

Export your .csv files and do your own migration.
I paid a lot of money, and they made a mistake in my service. Now they ask me to pay more to they fix for me.

[RUN AWAYYYY OF Cart2cart services]

TERRIBLE CUSTOMER SERVICE!

The app had bugs and did not migrate correctly, when I asked for help it took them ages to reply. Re-migration of course costs as well and could not fix the error. I ended up not being able to ask for a refund because it is NOT REFUNDABLE.

DO NOT USE THIS APP! BEWARE!

I have had nothing but trouble with my attempted migration from Volusion to Shopify. I have spent the last week, waiting for live chat to tell me one thing only to have email support tell me something else. I realize they are based in Ukraine but even working on their time schedule they were not able to get my categories transferred over. Not working was one thing but support is all over the place I had to tell the same story over and over and it seemed like they had no idea what was going on half the time. I will be requesting a full refund for filing a chargeback, because of this service being so slow and not working my migration is a week behind.

This app is useless. Be careful to use.

First of all, it will erase all of your previous SEO work. And they never tell you that. Then, after migration, you still need to rewrite/reformat all the descriptions of each item because they are totally different formats from two platforms. Again, they never tell you this. Third, during/after migration, it will generate a lot of useless emails/pages.

In a word, it's better to do the website again by yourself. It's very fast. This app cost me over $160, and useless.

Be very careful using this app! When migration from woocommerce to shopify they install your images wrong. They use the folder "Assets" instead of "Files" which will make you lose everything you ever did the moment you delete old themes. Its not the proper way to upload files (images) and it will destroy your entire site.

We lost everything and had to hand upload each image (5k photos)

Not for us. Seemed like it would work well to migrate standard attributes, but for payment - which takes place on their platform - they asked for a official photo id (passport / drivers license) and copy of a credit card -- not sure why this is so invasive, we passed on sending this information overseas.

I gave up. After 4 hours of back and forth with technical support, the migration tool could not connect to my shopify store. Tech support changed permissions in my shop manually and claimed it was working, but this didn't help. They promised to follow up by email - all I got was canned troubleshooting instructions which were not useful. Good luck!

oh my goodness. I called with a questions and the guy was so rude. He told me he only answered questions about pre-enrollment. That other questions needed to be handled with chat. Of course I had already tried that avenue and didn't recieve any communication for 25 minutes.CUSTOMER SERVICE IS HORRIBLE!

Bad and very unpleasant customer service. 30 minutes of chat, for simple questions. They say they'll get back to you by email, but I'm still waiting.

Moreover, when you delete the application, it is still present on your store. The chat support is unable to explain why and give a solution.

OMG ridiculously expensive! They want to charge more than $100 per hour and act like it'll take forever and they're manually migrating things.