Overall rating Based on 190 reviews
Ive been trying to transfer my information, the Technicians are NEVER there, they can't transfer without the technicians, I live in Canada and by the time I wake up the technicians are out of the office, and by the time I sleep they aren't there yet. They have all these employees but no one that can actually help you with the migration.
We are extremely sorry for the delays with your migration. It is completely our fault that we failed to inform you about the timing - customized migrations require a lot more time than the automated ones.
Let us assure you that our technicians are working on your migration and will go above and beyond to meet all your migration requirements in the shortest possible time, in spite of the time differences.
where is 0 star option ? after taking 2h of testing form original price of $145 the estimating price went to $360 . Not helpful service .When you call they wont hear you ! Or when you ask questions on chat they are fast to answer and offer you extra services .Whit this start I only can imagine what goes next
Thank you for taking the time to leave your feedback! We are extremely sorry that your impression of Cart2Cart is so unfavorable. Your disappointment is completely understandable since our Migration Estimator only calculates the price of data migration, and doesn't take into account the price of additional options.
The options (like automated 301 redirects) are totally up to you to select, and it is only you who decide which additional options you want to choose for your migration.
The point is, some of the options are paid additionally, and the price of each option is indicated right next to it both on the migration information page (here is the link to the page concerning your Wix to Shopify migration: https://www.shopping-cart-migration.com/shopping-cart-migration-options/wix-to-shopify-migration) and within the Migration Wizard, at the stage of selecting the desired migration options.
So, the reason why the final price for your migration went up to $360 is the chosen additional options during your Demo. However, you are free not to select any of these options and end up paying only for the data transfer, which means the originally estimated price.
Fountain Alley BodyCare
NEVER would I use this again. I give one star just because their pre purchase sales ability is very good! There is so much work to do after they HAVE YOU do the migration. Customer service was delayed emails, and the time I made a lady speak to me and struggled to understand her, it was no help. They wanted MORE money, and it took everything over in a jumbled mess.
Please accept our apologies about this situation with your migration. We are extremely sorry about the delays and are ready to fix the issues with your data that has not been moved over correctly as fast as possible.
However, without the examples, our techs won't be able to find the reason for this issue.
Our support team has contacted you about this problem, so if you could point out to them what entities you're not happy with, it would help speed up the resolution.
Still 0 Star.
The migration service is poor.
I'm try the full migration but I just lost my time. the synchronization sistem is too much Bad
And Now I just need my Refund by my add fund but they don't give it to me.
They starting refund process AFTER 2 WEEKS. And they is SO ANOING because I’m just want my Refund and they still saying many times
“ We will be able to add $50 to your Cart2Cart account, if you change the review in Shopify. It is very important for us.”
Really they Don't care about CUSTOMERS and a GOOD Quality Service.
Please, accept our apologies about your migration outcome. We are extremely sorry to hear that it didn't work out as expected, and have already provided a refund for it.
Thank you for trying Cart2Cart. We hope next time it will be a satisfying experience.
Gorilla Paper Inc / Gorilla Supply
POOR order migration service
While it was importing, It was stopped at certain period, and requested to run again. they did send all customer and text message notification turned ON
and all the customers got tons of email and order confirmation text messages....some customers were received text messages for few hours
This was DISASTER !!!!
We totally understand your frustration, and apologise for the situation with unwanted messages for your clients.
Unfortunately, our technical engineers couldn't help it, since the situation has been caused by the specific setting of the "Shopify Flow" plugin installed on your Shopify store.
Our support team has emailed to you the details showing how to disable the setting to stop the notifications.
I have to update my review, this app transferred the products over with the pictures and descriptions. But seems to have caused a lot of issues. Redirects are not proper, titles/descriptions now have utf decoding issues. Pay for the basic features and plan on doing all of the labor intensive stuff by hand.
Thank you for taking the time to leave the review! We work hard to deliver the best experience possible to each customer.
I've used them twice now. The first time was 6+ years ago and I forgot why I should not use them. Both times with HUGE headaches! I will never use again. I migrated almost a month ago, I'm still missing orders as well as many URL redirects were broken, items and URLs had duplicates. I have many upset customers trying to buy off a registry what takes them to a 404 page. All you will ever get is: "I have put the highest priority to this task and ask techs to work on it first thing tomorrow", then you wait, then you will get an email asking for "examples" of the issues, which they already have, but because they are in Russia, it will take 24 hours for you to hear back, if at all, and then it will be with another question, to which they have the answer. Like I said, missing order and still NOTHING from them except . . . the highest priority etc. You never hear from them to even know what the status is. Use another company, or find a guru to do it for you. Save yourself the headache.
Poor. The estimate for the migration was 31 hours, we have just over 11,000 products and 10,800 customer files and it took 8 DAYS!!! We were given excuse after excuse for the delays like we were 'Trial' customers, which we were NOT, we were paid, blaming Shopify for limiting the API connections, which Shopify stated they don't, MULTIPLE TIMES but finally done. We also have many items incomplete that we are correcting. We did take the insurance for the re-migration but can't wait another 8 days, we are still working to reconstruct the ones with missing information which has pushed back our re-opening of the site by 3 weeks. They need to get their stuff together and give accurate time estimates. Also, their support sucks, if you email them they 'normally' respond in 24 or more hours. Buyer Beware!
Kurtis Tice Auto
Didn't swap variants over. Lost a lot of profits. Due to variants pricing. All options with variants basically had to redo over. Highly Suggest not doing if you have variants!
THIS APP WILL MESS UP YOUR DATABASE. DONT BUY. I REGRET LISTENING TO A DEVELOPER AND SHOPIFY.
It's been a week that we are trying to sort the migration. They said the migration is done. When I looked at the data, the entries were wrong: the order totals were wrong, the amount spent by customers were wrong, the items sold were wrong, and many more. The turnaround is so slow. They also said that I needed to pay more if I wanted to keep the order number. This is a horrible app. A headache. I was hoping that this would help solve the migration. Now, I may have to unwind the whole migration. Terrible customer service turnaround. It's been almost a week and we are still not done with the migration. I am trying to get a refund. What a headache. Don' buy. IT WILL MESS UP YOUR DATABASE.