very bad customer support ! app didn't work as it should be and I have reached out to tech support 3 times already and I get is the run around. they ask me to explain everything all over then advise that tech will reach back to me.
Please accept our apologies for this frustrating experience with your migration. Our Support techs are already working on the issues with your migration, and you'll be notified of the progress shortly.
We will do our best to fix everything in the shortest possible time.
Diego dalla Palma
the worst service ever used. bad import service, it has a lot of problems. the WORST CUSTOMER SERVICE i ever used. using this application is a nightmare, costs are crazy and will give you a lot of problems. you will realize that importing products manually is better.
First off, please accept our apologies for the situation with your migration that didn't work out as it should. The issue has been already investigated by our technical engineers, but they couldn't fix it due to the blocking of our IPs by your hosting provider (whitelisting our IPs can help).
Our support managers have already reached out to you with the suggested solution. We will do everything we can to make sure your migration issues are fixed as soon as possible.
Wychbury Ave Soap
After the transfer my images were not available for use independently of their product listing. I cannot use an existing image on another product. I will have to re-upload all images to actually have them in the system. All images for theme and design elements are also not included. Every image for my website will have to be uploaded manually. Subscribers are also not included in the transfer so you will lose all of your subscriber information. If a customer has created an account, it will no longer exist. Double check all of your links and data because the transfer does not work as well as it claims. It would be easier and save you time and money to just do everything manually to ensure that you have all of your data and that everything works correctly. This is a relatively useless app.
We are extremely sorry you've found your migration far from being satisfactory. We are working hard to provide the widest scope of the migrated data types, yet API restrictions of the platforms don't allow Cart2Cart to migrate design and theme elements, as well as images that aren't connected to any of the products.
We list the data types that can be migrated on the product page here - https://www.shopping-cart-migration.com/shopping-cart-migration-options/wix-to-shopify-migration, and we also encourage our customers to try the free Demo migration to see how the service will work for their particular case.
Our Support Team is ready to assist with your migration issues, but they need your permission to investigate the case. Could you please provide the examples of the missing images using this link https://www.shopping-cart-migration.com/contact-us
We hope we will be able to improve your migration results.
Civil Liberties Bottled Offerings
Used this service to minimize my migration work for a Wix store, Migration was painful and required support. This was a fresh Shopify store with no other Apps installed. Then every previous customer emailed a re-confirmation email. Car2Cart store took no responsibility (I didn't email them!) and was incredibly unhelpful, offered no refund. This created twice the amount of work I was trying to avoid.
But I've been offered %50 off the next time I need my workflow ruined...
Please, accept out sincere apologies regarding your unpleasant experience with Cart2Cart Store Migration App. We'll do our best to offer you an optimal way of resolving the problem. Feel free to contact us any time.
Ive been trying to transfer my information, the Technicians are NEVER there, they can't transfer without the technicians, I live in Canada and by the time I wake up the technicians are out of the office, and by the time I sleep they aren't there yet. They have all these employees but no one that can actually help you with the migration.
We are extremely sorry for the delays with your migration. It is completely our fault that we failed to inform you about the timing - customized migrations require a lot more time than the automated ones.
Let us assure you that our technicians are working on your migration and will go above and beyond to meet all your migration requirements in the shortest possible time, in spite of the time differences.
Fountain Alley BodyCare
NEVER would I use this again. I give one star just because their pre purchase sales ability is very good! There is so much work to do after they HAVE YOU do the migration. Customer service was delayed emails, and the time I made a lady speak to me and struggled to understand her, it was no help. They wanted MORE money, and it took everything over in a jumbled mess.
Please accept our apologies about this situation with your migration. We are extremely sorry about the delays and are ready to fix the issues with your data that has not been moved over correctly as fast as possible.
However, without the examples, our techs won't be able to find the reason for this issue.
Our support team has contacted you about this problem, so if you could point out to them what entities you're not happy with, it would help speed up the resolution.
Still 0 Star.
The migration service is poor.
I'm try the full migration but I just lost my time. the synchronization sistem is too much Bad
And Now I just need my Refund by my add fund but they don't give it to me.
They starting refund process AFTER 2 WEEKS. And they is SO ANOING because I’m just want my Refund and they still saying many times
“ We will be able to add $50 to your Cart2Cart account, if you change the review in Shopify. It is very important for us.”
Really they Don't care about CUSTOMERS and a GOOD Quality Service.
Please, accept our apologies about your migration outcome. We are extremely sorry to hear that it didn't work out as expected, and have already provided a refund for it.
Thank you for trying Cart2Cart. We hope next time it will be a satisfying experience.
Gorilla Paper Inc / Gorilla Supply
POOR order migration service
While it was importing, It was stopped at certain period, and requested to run again. they did send all customer and text message notification turned ON
and all the customers got tons of email and order confirmation text messages....some customers were received text messages for few hours
This was DISASTER !!!!
We totally understand your frustration, and apologise for the situation with unwanted messages for your clients.
Unfortunately, our technical engineers couldn't help it, since the situation has been caused by the specific setting of the "Shopify Flow" plugin installed on your Shopify store.
Our support team has emailed to you the details showing how to disable the setting to stop the notifications.
I have to update my review, this app transferred the products over with the pictures and descriptions. But seems to have caused a lot of issues. Redirects are not proper, titles/descriptions now have utf decoding issues. Pay for the basic features and plan on doing all of the labor intensive stuff by hand.
Thank you for taking the time to leave the review! We work hard to deliver the best experience possible to each customer.
I've used them twice now. The first time was 6+ years ago and I forgot why I should not use them. Both times with HUGE headaches! I will never use again. I migrated almost a month ago, I'm still missing orders as well as many URL redirects were broken, items and URLs had duplicates. I have many upset customers trying to buy off a registry what takes them to a 404 page. All you will ever get is: "I have put the highest priority to this task and ask techs to work on it first thing tomorrow", then you wait, then you will get an email asking for "examples" of the issues, which they already have, but because they are in Russia, it will take 24 hours for you to hear back, if at all, and then it will be with another question, to which they have the answer. Like I said, missing order and still NOTHING from them except . . . the highest priority etc. You never hear from them to even know what the status is. Use another company, or find a guru to do it for you. Save yourself the headache.