Omnibus Price Tracker

Hi there,

I’m very sorry to hear about your experience. I personally responded to your support request promptly—perhaps our reply ended up in your spam folder? I’d appreciate it if you could check there.

The app is definitely online and functioning exactly as intended. You can verify this in our demo store here:
https://apps.shopify.com/cartcraft-price-tracker

I personally handle every support request to ensure all our products work smoothly for every customer.

Please feel free to reach out again directly at support@cartcraft.io, and I’ll gladly assist you further.

Best regards,
Lars Henning
Support Team
CartCraft Pte Ltd

Hi Bortego,

thank you for your review. I understand your frustration — but I’d like to clarify that our app is online and working correctly for all other customers. We also replied to your support ticket immediately, asking for your store URL so we could investigate, but unfortunately we haven’t received this information from you. Without knowing your store, it’s impossible for us to identify the problem and provide a fix.

From experience, a 503 error can sometimes occur if the synchronization process was interrupted (e.g. closing the browser tab too early). In such cases, simply uninstalling and reinstalling the app usually solves the issue.

We’d be very happy to help you personally — please share your store URL with us at support@cartcraft.io or via our support portal, and we’ll look into your case right away. If the issue is resolved, we’d really appreciate it if you could consider updating or correcting your review accordingly.