Carti Abandoned Cart Recovery , 105 reviews
Customer Service was excellent - really quick to respond and assist within the app chat box.
It would be good if the email could be editing to be more in line with store branding.
Excellent customer service! They were quick to help me set everything up and make sure it was all working.
I was having trouble getting the abandoned cart emails to go out at their scheduled times. Ashley from Carti.io helped me by walking me through how to turn off abandoned carts in Shopify, as well as check email subscribers.
Super easy to install and customer service representative, Anastasia, was quick to respond and easy to work with.
Thank you so much.
Not sure how successful the cart abandonment recovery is (hoping it will be more that 15% increase in revenue) but the app is easy to install, easy to navigate and it's great to have a chatbox for questions. :)
Thank you
very very friendly support, helping fast :) i am very happy with the app and looking forward to seeing the first results.
Very supportive and helpful customer service advisor, Alex. Will recommend Carti to any doubters. I think Carti will do me good especially with someone like me who is not savvy with marketing.
Excellent customer service was fast and reliable, and very knowledgeable, Alex answered all my concerns.
Dark billing. The displayed rate of the application up to 1000$ of income generated is $19.99 per month (+ cost of SMS). I paid last month about $75 for $675 of income generated...
Hi there,
Thanks for the review & I apologize for the bad experience you've had with our app.
But SMS costs are not in our control, and they change based on country + message length & and amount of units sent.
We do everything in our power to keep SMS costs to the minimum, we do not make any profit on SMS, in fact, we lose over SMS costs.
All of that said, you still got a 900% (!!!!!)in ROAS. This is positive compared to probably any ad you've even run.
Our billing is not dark, on the contrary, we do everything in our power to make the app profitable and make the pricing fair. Unlike other apps, we charge purely based on generated revenue (when we can).
Either way, please get back to me and let me know if you have any other questions, I'll be more than happy to help you out in any way I can + I see that you're still using the app so I guess the experience wasn't that bad.
Thanks anyways for being a user,
Eric | The Carti Team
eric@stilypapps.com
Ottima applicazione per il recupero di carrelli abbandonati, e il servizio clienti è veloce rapido e molto gentile.
Not working. contacted support several times and being ignored. we had faith in them being able to fix the issue but nothing much than the usual replies.