Excellent customer service and great app for capturing CA or BA purchasers. Completely automated, we don't need to do a thing (for the most part). For more complex products you will need to provide their team guidance on how to reply to certain questions. Having their team execute on answering those questions properly doesn't always go the way you had defined. Also, for sending newsletter/manual send sms messages the platform is lacking quite a bit. You cannot download/transfer contacts to a new platform from theirs.
Their are quite a few glitches (one of my scheduled campaigns never sent).
Lack of integrations. Pretty much zero integrations.
Creating segments is a little clunky.
They need 6 hours notice before any campaign sends.

I will be honest im removing this app right now since i want something with a little more control but i will say it can work for beginners etc and their support is really good..(especially Alexandra)