Cartlytics
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It was working very well and I loved the insights it provided. I sought to get some support and tried reaching out and have not heard back. The app stopped working and just says cartlytics.poinz.xyz sent an invalid response.
Hi there,
We want to clarify that we’ve been actively trying to reach you. We sent emails on February 10th, February 12th, and again just 1 hour ago. We also attempted to contact you through the contact form on your website.
Unfortunately, we haven’t received any response from you.
We’d really like to help resolve your issue. Please check your spam/junk folder for our emails.
We’re here and ready to help!
Best,
The Cartlytics Team
Oliver has been wonderful! He reached out when he noticed I'd cancelled my subscription (due to my previous trial not showing the specific data I was looking for) to let me know they'd improved on this since.
Very grateful for him looking out for us and can't wait to see the new features!
Thank you so much for the kind words. We're thrilled to hear you're excited about the improvements. Your feedback has been incredibly valuable in helping us make the app better. Looking forward to continuing to support your business!
Très simple d'utilisation et parfait pour analyser les paniers abandonnés. Parfait !
Thank you so much for taking the time to leave this review and for all your kind words 💖
A must have app to read your carts activities
Having all this information is super helpful! Super clever app, Highly recommend if you are trying to understand what products are getting more attention but still not converting, so you can take action improving the ux.
Great little app. Lets me know exactly what people are adding to their carts, even if they don’t checkout. Also a lot of other useful analytics.
Thank you so much for your review! We truly appreciate it. If you ever have any suggestions or need assistance, feel free to reach out!
They are great in terms of Support and understanding for sellers need
Thanks so much for this! We're always here to support you and make sure Cartlytics works perfectly for your needs. Really appreciate you sharing your experience
So far I like it. The only thing I don't really like is that it adds in person sales as orders. I wanted to see what was added to the online carts but we also have a brick and mortar store front. I was hoping the "order" count would just be for online sales. Especially since it only has the "add to cart" as online carts and not the POS app. It also doesn't seem to be completely accurate when people take things out of carts (I created my own cart and it only showed I took one item out instead of all 3 that I did.) But as far as adding to cart, it seems to be accurate.
Thank you for your feedback! We tried reaching out to you but haven't heard back yet.
The cart tracking issue occurred because your cart was created before installing our app, so it couldn't track the original items. This won't affect any future carts, all new carts will track removals accurately.
Regarding the order count we have already made changes to only include online orders, excluding POS orders.
Please reach out if you need any assistance. Thanks for using our app!
Good app overall, sometimes its iffy with accuracy but overall its great info!
This is a fantastic app, and great support when we asked questions about certain things.
Thank you so much for your kind words! Your feedback means a lot to us and motivates our team to keep improving. Feel free to reach out to us again in the future!