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Good, but could be enhanced for user clarity. I'm basing this off other similar apps. I found the start a bit clunky and my onboarding call was scheduled for a time while the agent was AFK. Will update when I see results.
Great app for recovering abandoned carts. You can use email, SMS, and Facebook messenger. My only criticism was the cost of the old program ($49 pus 3.5% of sales), but with their new program that should go down significantly.
I was looking for a free app that can text internationally and at first I had a hard time understanding how to create the campaigns and triggers but once I got the hang of it and got help from customer service, this app is actually very easy to use! I will definitely be using this for while to send abandoned cart SMS to visitors. Great customer service!
Hi Eden + Ash, thanks for your review and feedback! Glad to hear you're enjoying the app :)
a bit expensive in compare to similar sms apps out there. even tough expensive , sms works well.....
This app is great. Huge return on investment. Easy to set up workflow. Thank you! I would suggest this app for SMS!
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Very poor customer service, I see many responses from carts guru staff that their pricing is "completely transparent," maybe the fact that you keep having to say that means that people don't feel that it actually is transparent? They appear to have changed their pricing structure to a pay as you go model. I signed up, bought a small amount of credit and turned off auto recharge. This was on a site that I am no longer using, so I didn't want the recharge on. I was then charged an additional subscription fee for multiple months while the site wasn't recieving traffic. I tried to explain to the staff that its confusing that if you turn of auto recharge you are still charged, and that at no point when I bought pay as you go credits was it clear that there would be additional charges. I got a condescending response from support along the lines of "I'm sorry you thought our app was free" despite clearly explaining that was not my interpretation. They were not budging at all at refunding me and I ended up settling for a partial refund. There are also serious issues with the app attributing sales to it which are not actually from the app, this is apparently something they are 'working on.' The number of subscribers attributed to the app also was literally impossible, as it was significantly higher than the amount of people that had added to cart during the time I was using the app. Other people seem to have issues with the way you attribute subscribers as well, maybe you should start paying attention to customers instead of writing off their concerns? Goto SMS bump for 10x better customer service, product, transparency and performance.
Thanks for your feedback, it is appreciated. We apologize for any confusion in regards to our pricing model.
Carts Guru’s pricing is contacts based + pre-paid SMS. The contacts-based plan includes all our features for email marketing, Facebook messenger, coupons code management, widgets, and many more features. We give all new customers $10 of free SMS credits so they can experience every channel. After those credits are spent, you need to pre-pay for SMS separately.
If you run out of SMS credits, we will pause sending SMS until the account is topped up. Customers can enable SMS automatic-recharge to avoid any interferences in their campaigns.
If you have under 300 contacts connected to your website, Carts Guru is free. If you accumulate more contacts, the price of your account will increase accordingly. To find out exactly how much you will pay for the number of contacts you have, just check out the pricing calculator: bit.ly/2SF2qqs
Your subscription is pre-paid on a monthly basis. We can not assume that due to a drop in traffic that we should cancel your account, you need to click ‘cancel subscription’.
It seems like there was confusion about how these two separate charges were accumulated, so we issued a refund as of January 21st for your last month.
We provide all customers with chat support on the app, email support, and meetings with our customer support team. Please reach out to us and we’ll be happy to answer any questions.
All the best,
The Carts Guru team
Love it! I can see why this app comes highly recommended for cart abandonment. Very easy to set up and manage.
This app is super useful for re targeting. We have increase our sales by using this app. I would recommended. Their customer service is amazing, they even help you out to set up your campaign. Just schedule a call with them and they will help you step by step, not to mention they are always available. A+ Pluss with Carts Guru
Works great once you set it up correctly! We are seeing additional sales and profits far above the cost cart guru charges. We did have a few issues with the initial set up but the customer service team was able to resolve all those for us.
Great App, definitely worth the investment. This app has multiple features and makes up for more than a few apps