Carts Guru , 117 avis

Note globale
4,3
Nombre d’avis par note
  • 79 % des avis sont des avis à 5 étoiles
  • 9 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 11 % des avis sont des avis à 1 étoiles
29 juin 2019

messed up my facebook pixel replacement. though i contacted them they blamed facebook itself. and then i contacted w facebook and shopify support. and they asserted that it happens coz of multiple pixel firing coz of placement. shopify reconnected me and this app support team again.. and i never heard back from them.. this app gave only headache and waste of time

Moon & Back
Canada
8 jours d’utilisation de l’application
Carts Guru a répondu 8 juillet 2019

Hello Moon & Back,

we are sorry about this; we would certainly not want any of our customers to have bad experiences from using our platform. We are investigating to see whether we can fix the issue. As our app is removed so we should no longer have any impact on your website, however we still see two different pixels.

We noticed that the IDs used on the second pixel is not one of the IDs that we normally use. Having two pixels is not supposed to be a problem, it might be an issue with the set-up of one of the pixels.

Give us few days more to keep looking into this issue. We will reach out to you at the soonest!

23 août 2019

not working (SMS)

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ROZYANA
Arabie saoudite
6 jours d’utilisation de l’application
Modifié le 2 avril 2023

THIS APP DID NOT WORK FOR US. WE DO REGRET USING IT - WE DID FOR THE LONGEST TIME BUT WERE TOO BUSY TO START ALL OVER AGAIN WITH A MUCH BETTER CHOICE with OTHERs AND THEY'RE SO MANY..

We used this app for 3 or more years, now as we are shopping around, we can safely say: the app has TONS OF BUGS and tons of technical issues and very poor customer service, till the last day, we kept following up on emails about technical issues we had, too much headache, they tell you "clear your cache", "your computers are old" or "not strong enough" - what a joke. One whole campaign just disappeared. HOW IS THIS EVEN POSSIBLE?!! They just suggested removing emails, which they did, we don't know what they removed and we never got this resolved. We CANNOT PUT A PRICE TAG ON HOW MUCH MONEY WE LOST over the years, we had to rewrite 100+ email templates and so many campaigns TWICE! in 3 years. We were asked to pay 4 times more, just because we complained about so many non-stop technical defects we faced - they said, "so we can serve you better" we need to charge you 4 times more. For us, it was not worth paying more and were very happy to close our account. We now starting with a much better application, costs less, more established and better customer service. We would not use this app even if we're getting paid to use it. For us we believe, THE LONGER we stayed as a business the worse it got, as if we were digging our own graves. LOOK AROUND, DO YOUR homework and make a decision for today and for tomorrow.

Detox Works ®
Canada
5 jours d’utilisation de l’application
29 juin 2019

I used this app to help me create more touchpints for recovering abandoned carts. It covers all of the best channels in one app. I got set up within about 20 minutes and was ready to go!

Style Sew Me
États-Unis
6 jours d’utilisation de l’application
4 février 2022

Cette application est nul je confirme, vous verrez par vous même ,bonne chance . Je n'est rien d'autre à ajouter .

jdonovan-moda.com
France
1 jour d’utilisation de l’application
18 juin 2018

This app is not working properly. Clicking to edit emails is not working, the back to dashboard link is not working, everything is getting stuck. I had high hopes that this app would help my shop, but it obviously is very amateur. Disappointed.

Coolstuffandmore
États-Unis
Environ une heure d’utilisation de l’application
22 mars 2019

It's doesn't let me use free trial without putting my credit card into their site
honestly, I wanted to try it first then decide whether to subscribe or not.

BEYROU
Israël
10 minutes d’utilisation de l’application
Carts Guru a répondu 26 mars 2019

Hello Beyrou,

We are sorry to hear you are unhappy with the app.
When you sign up to a free trial we ask for debit/credit card details for several reasons: to verify your identity, to protect us from theft and fraud, to validate your purchase if you decide to buy any of the subscription plans.

Your card is not charged during the trial, you will be charged only if you decide to purchase one of the subscription plans.

Thanks!