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Great app, very high ROI. Customer service is great and very responsive. Highly recommend this app!
Easy to use and works very good I have more sales than before I'm very happy with the service they provide
Actually really love this app! It's very effective in decreasing abandoned cart rates and increasing overall success of your site!
Highly recommended for any store!
Good app for re-targeting. Easy set up and easy to use. As a startup, I am using their free version and it has been great.
this app is simply amazing, best retargeting app out there. 5 stars all the way will add revenue to your store immediately
User beware. This company has purposefully left us on an outdated plan and upgraded our plan on that old system without our permission. We have ended up paying above 50c per text message recently. Because they have been charging us per email and not per SMS. They refuse to refund the money thus far. There are better alternatives such as Klaviyo sms. Which you can properly segment and create more advanced audiences on. Their attribution model is also misleading. I am not 100% sure how they calculate it but you should really compare it to your google analytics source / medium. As their in built attribution was 6x higher than Analytics last click. Beware.
Hi Michael,
I’m sorry to hear about the negative experience you’ve had with our platform.
Indeed, your plan wasn't fitting your needs and as soon as you raised the matter, we promptly moved your account to a better fit as we have different plans available.
Carts Guru’s SMS technology is better than Klaviyo's and has the same segmentation possibilities. I’ll be more than happy to walk you through them. Our SMS rates are also lower than other Saas companies.
Regarding the attribution model, we use the last standard in the marketing automation sector: 30 days after the reception of an SMS/opening of an email.
As you are using different marketing automation platforms depending on the channel, it's perfectly normal that revenues don't match with your Google Analytics.
I hope we can make you change your mind about our platform soon! Please don’t hesitate to get in contact with us at contact@carts.guru, or chat with us in the app.
initially gave me issues but i have to say the customer support is great, took the time to have a call to explain functions and everything. recommended
Hi Nicola,
Firstly, thank you for the feedback. I understand you experienced an issue during your free trial. Yes, our servers experienced heavy demand last week and we have since resolved this problem so that it will not occur again.
I’d like to invite you to resume your free trial by contacting your account manager through our in-app chat or through email. They’ll be happy to help you set up your first few campaigns to ensure you see a great ROI.
Thanks for giving us a try, and I genuinely hope you will take the time to give us another chance.
Best, Lou Lou
I use this app to launch my online store and i am super excited with the results. Thanks Sebastiano you made the process sooooo easy.
Thank you so much for taking the time to leave us a 5 star rating and all the best with your new online store!
Really amazing app with a lot of different options to recover abandoned carts. The best one so far. Also a fair pricing plan.
Good, but could be enhanced for user clarity. I'm basing this off other similar apps. I found the start a bit clunky and my onboarding call was scheduled for a time while the agent was AFK. Will update when I see results.