Carts Guru , 117 recensioner
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Works really great so far and easy to use! Easy to set up and customize as well. I recommend this app!
Very poor customer service, I see many responses from carts guru staff that their pricing is "completely transparent," maybe the fact that you keep having to say that means that people don't feel that it actually is transparent? They appear to have changed their pricing structure to a pay as you go model. I signed up, bought a small amount of credit and turned off auto recharge. This was on a site that I am no longer using, so I didn't want the recharge on. I was then charged an additional subscription fee for multiple months while the site wasn't recieving traffic. I tried to explain to the staff that its confusing that if you turn of auto recharge you are still charged, and that at no point when I bought pay as you go credits was it clear that there would be additional charges. I got a condescending response from support along the lines of "I'm sorry you thought our app was free" despite clearly explaining that was not my interpretation. They were not budging at all at refunding me and I ended up settling for a partial refund. There are also serious issues with the app attributing sales to it which are not actually from the app, this is apparently something they are 'working on.' The number of subscribers attributed to the app also was literally impossible, as it was significantly higher than the amount of people that had added to cart during the time I was using the app. Other people seem to have issues with the way you attribute subscribers as well, maybe you should start paying attention to customers instead of writing off their concerns? Goto SMS bump for 10x better customer service, product, transparency and performance.
Thanks for your feedback, it is appreciated. We apologize for any confusion in regards to our pricing model.
Carts Guru’s pricing is contacts based + pre-paid SMS. The contacts-based plan includes all our features for email marketing, Facebook messenger, coupons code management, widgets, and many more features. We give all new customers $10 of free SMS credits so they can experience every channel. After those credits are spent, you need to pre-pay for SMS separately.
If you run out of SMS credits, we will pause sending SMS until the account is topped up. Customers can enable SMS automatic-recharge to avoid any interferences in their campaigns.
If you have under 300 contacts connected to your website, Carts Guru is free. If you accumulate more contacts, the price of your account will increase accordingly. To find out exactly how much you will pay for the number of contacts you have, just check out the pricing calculator: bit.ly/2SF2qqs
Your subscription is pre-paid on a monthly basis. We can not assume that due to a drop in traffic that we should cancel your account, you need to click ‘cancel subscription’.
It seems like there was confusion about how these two separate charges were accumulated, so we issued a refund as of January 21st for your last month.
We provide all customers with chat support on the app, email support, and meetings with our customer support team. Please reach out to us and we’ll be happy to answer any questions.
All the best,
The Carts Guru team
De momento super atentos, eficaz y no muy difícil de usar.
Hay un monton de opciones muy buenas para mejorar tu tienda.
Recomendada!
This is a very full featured and comprehensive app for retargeting. Probably the last and only one you'll ever need. Has many features, and does most of the basic setup for you on its own. The dashboard is very comprehensive too and breaks down all the good work its doing for you and all the money its making you. Hard to argue with that. Navigation could be a little more intuitive, but that's mostly splitting hairs. This is a great and powerful app. Definitely one of my favorite workhorse apps. Highly recommended.
Working well, easy to set up and easy to use with perfect help desk.
I will keep using it!
Thank you
I must say the support is impeccable. Leo went out of his way to help me set up the proper discount codes. On top of that he managed to offer a quick solution for multiple stores issue with chrome. 5 stars.
It's a great app for marketing automation, my business has risen up ! Their customer service is awesome and especially Romane
Very usefull app and good support! Thanks for the help and for the instructions you gave us to create our shop.
executes everything nicely and does exactly what it says it does helped me get about 100 bucks back
I love this app, it really gives me a simplified vision of sms - mail & messenger marketing & retargeting.