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I must say the support is impeccable. Leo went out of his way to help me set up the proper discount codes. On top of that he managed to offer a quick solution for multiple stores issue with chrome. 5 stars.
THIS APP DID NOT WORK FOR US. WE DO REGRET USING IT - WE DID FOR THE LONGEST TIME BUT WERE TOO BUSY TO START ALL OVER AGAIN WITH A MUCH BETTER CHOICE with OTHERs AND THEY'RE SO MANY..
We used this app for 3 or more years, now as we are shopping around, we can safely say: the app has TONS OF BUGS and tons of technical issues and very poor customer service, till the last day, we kept following up on emails about technical issues we had, too much headache, they tell you "clear your cache", "your computers are old" or "not strong enough" - what a joke. One whole campaign just disappeared. HOW IS THIS EVEN POSSIBLE?!! They just suggested removing emails, which they did, we don't know what they removed and we never got this resolved. We CANNOT PUT A PRICE TAG ON HOW MUCH MONEY WE LOST over the years, we had to rewrite 100+ email templates and so many campaigns TWICE! in 3 years. We were asked to pay 4 times more, just because we complained about so many non-stop technical defects we faced - they said, "so we can serve you better" we need to charge you 4 times more. For us, it was not worth paying more and were very happy to close our account. We now starting with a much better application, costs less, more established and better customer service. We would not use this app even if we're getting paid to use it. For us we believe, THE LONGER we stayed as a business the worse it got, as if we were digging our own graves. LOOK AROUND, DO YOUR homework and make a decision for today and for tomorrow.
Great app, very high ROI. Customer service is great and very responsive. Highly recommend this app!
Taking a trial run and so far it's pretty good. Email+Messenger+SMS all in one place is something I am really looking forward to. Creating email campaigns and SMS process is pretty simple and straight. Worth the shot.
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Cette application est nul je confirme, vous verrez par vous même ,bonne chance . Je n'est rien d'autre à ajouter .
The app has a lot of bugs, I didn't like the customer service, there are better alternatives than this app
Hello! We have reviewed our customer service records and we are sorry but we can't find any trace of communication sent to our support service regarding your account. We'll be happy to answer your questions and solve your bugs if you let us know the issues you had. Please reach out at contact@carts.guru or chat with us in the app. Thanks!
Worst sms app, price is too expensive and customer service is slow and it won't solve any of your problems, i don't recommend this app to anyone, waste of money
Hello! I'm sorry if you thought that our answer delays are too long. Our customer service is just available during weekdays, therefore, it's normal that our answer delays are higher when reaching out to us during the weekend. In any case, we hear your feedback and we will make sure to better mention it to avoid frustration waiting for an answer.
Regarding our prices for SMS, apart from the prices listed on our website and inside your account, we offer $10 of SMS credit for free when you install the app to help you understand what you'll be generating in revenue and how many SMS you'll be able to send with that amount of credit. If you have any more comments or questions, feel free to reach out to us at contact@carts.guru.
I'm new to this app, but so far it looks pretty good. Very good support. I would like to see some changes in the workflow editor options, but other than that it seems pretty nice.
Hi there! Thanks for your review and feedback, we really appreciate it. We're actually working right now on making some changes to the workflow editor. We hope to launch them very soon :)
great!!!!! really easy to work with I'm glad I found that app thank you very much for easy sms retargeting !!!
Hi there! Thanks so much for your review and feedback. Glad to hear you're enjoying the app :)
This app is great. Huge return on investment. Easy to set up workflow. Thank you! I would suggest this app for SMS!
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
BEST APP ! Easy to use and Amazing features, very high ROI. SMS marketing is a big plus if you want to make the most out of your paid traffic.
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
i use this app to help with all forms of email marketing from cart abandonment to sending out newsletter promos and more. its really versatile and very simple to use it covers all bases sms, email and even facebook messenger dont hesitate
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
I would definitely use this over and over again. fantastic! this app can help you generate a tun of money with marketing!
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
really really useful and top customer care!
carts guru is the top application for sms, dm and email marketing.
De momento super atentos, eficaz y no muy difícil de usar.
Hay un monton de opciones muy buenas para mejorar tu tienda.
Recomendada!
I just installed this app for my new store and it is so easy and seamlessly presented that I feel confident in it already. Amazing user experience so far!
This app has great support and does what it promises. Definitely recommended to everybody wanting to increase their conversion rate.
Amazing app, very high ROI. SMS marketing is a big plus if you want to make the most out of your paid traffic.
I love this app, it really gives me a simplified vision of sms - mail & messenger marketing & retargeting.
I think this app is really easy to navigate! I love the exit widget. Being able to prompt a discount code before customers leave the site has helped tremendously! This app makes it easy to create discount codes and attach them to different campaigns and widgets.
Perfect App to recover abandoned carts with multicanal. Very good support, they contact you to do the first setup
executes everything nicely and does exactly what it says it does helped me get about 100 bucks back
je viens d'installer l'application et j'ai pu être guidée par Beatrice pour la création de mes campagnes. Les fonctionnalités sont très intéressantes et le service support est très bien. Le prix prix est aussi très intéressant.
initially gave me issues but i have to say the customer support is great, took the time to have a call to explain functions and everything. recommended
Hi Nicola,
Firstly, thank you for the feedback. I understand you experienced an issue during your free trial. Yes, our servers experienced heavy demand last week and we have since resolved this problem so that it will not occur again.
I’d like to invite you to resume your free trial by contacting your account manager through our in-app chat or through email. They’ll be happy to help you set up your first few campaigns to ensure you see a great ROI.
Thanks for giving us a try, and I genuinely hope you will take the time to give us another chance.
Best, Lou Lou
A++++++++++++++++++++++++++++++ good support with this app, cant wait to use this more often. Thanks!!
Carts Guru is a must-have app for Shopify. Not only does it work great, but the customer service is beyond excellent!
Very usefull app and good support! Thanks for the help and for the instructions you gave us to create our shop.
This app is super user friendly and it has everything i needed! Thanks for the good support! You can make omnichannel campaigns that will bring your campaigns to the next level! I recommend
Faccio questa recensione molto volentieri in quanto ho avuto un ottima esperienza con Carts Guru sia a livello di assistenza in italiano con Beatrice che di risultati.
Grazie,
Ben.
hopefully, it works I'm pretty new to this! I want to make my first sale so we will see if I can get one with this app
this app is simply amazing, best retargeting app out there. 5 stars all the way will add revenue to your store immediately
This App is the number 1, I recommend everyone who is in search for SMS marketing. Best app ever. Customer is support one of the best. They are available anytime to help you. I'm so grateful for this app.
This app is super useful for re targeting. We have increase our sales by using this app. I would recommended. Their customer service is amazing, they even help you out to set up your campaign. Just schedule a call with them and they will help you step by step, not to mention they are always available. A+ Pluss with Carts Guru
Very good app with clear and easy to follow instructions. I suggest it for anyone looking to use SMS marketing.
Great app when it works. I wonder when they'll ever address the numerous "api error" messages that always pop up
I like the app it makes very easy to get lost revenue recovered. Since I have installed the app my store profit has increased. I recommend the app for sms and email marketing.
The support of the app is bespoke. Customer service is doing their job very well! However, I find the whole interface quite difficult to operate.
Self explanatory set up and organized app to optimize for. Should make more apps similar to this. 5/5
So very happy with the support and functionality of CG!! Their responsiveness and forward thinking makes a HUGE difference!! Thank you Carts Gurus!
Very user-friendly application that has an excellent support team that consistently provides you tremendous service
We're so glad that you're loving Carts Guru! Thanks so much for the review.
So far so good. Have not used it yet but I thought it would be worth a shot. Setup was a litlle confusing but not terrible.
Thanks so much for the review. If you still find anything confusing, please reach out to customer support - they're always happy to help!
IF YOU ARE LOOKING FOR A GREAT APP, THIS IS IT! INCREASES SALES AND MAKES BUSINESS EASY. DEF RECOMMEND.
Helping our customers save time and increase their sales makes us SO happy! Thanks so much for the review.
Very poor customer service, I see many responses from carts guru staff that their pricing is "completely transparent," maybe the fact that you keep having to say that means that people don't feel that it actually is transparent? They appear to have changed their pricing structure to a pay as you go model. I signed up, bought a small amount of credit and turned off auto recharge. This was on a site that I am no longer using, so I didn't want the recharge on. I was then charged an additional subscription fee for multiple months while the site wasn't recieving traffic. I tried to explain to the staff that its confusing that if you turn of auto recharge you are still charged, and that at no point when I bought pay as you go credits was it clear that there would be additional charges. I got a condescending response from support along the lines of "I'm sorry you thought our app was free" despite clearly explaining that was not my interpretation. They were not budging at all at refunding me and I ended up settling for a partial refund. There are also serious issues with the app attributing sales to it which are not actually from the app, this is apparently something they are 'working on.' The number of subscribers attributed to the app also was literally impossible, as it was significantly higher than the amount of people that had added to cart during the time I was using the app. Other people seem to have issues with the way you attribute subscribers as well, maybe you should start paying attention to customers instead of writing off their concerns? Goto SMS bump for 10x better customer service, product, transparency and performance.
Thanks for your feedback, it is appreciated. We apologize for any confusion in regards to our pricing model.
Carts Guru’s pricing is contacts based + pre-paid SMS. The contacts-based plan includes all our features for email marketing, Facebook messenger, coupons code management, widgets, and many more features. We give all new customers $10 of free SMS credits so they can experience every channel. After those credits are spent, you need to pre-pay for SMS separately.
If you run out of SMS credits, we will pause sending SMS until the account is topped up. Customers can enable SMS automatic-recharge to avoid any interferences in their campaigns.
If you have under 300 contacts connected to your website, Carts Guru is free. If you accumulate more contacts, the price of your account will increase accordingly. To find out exactly how much you will pay for the number of contacts you have, just check out the pricing calculator: bit.ly/2SF2qqs
Your subscription is pre-paid on a monthly basis. We can not assume that due to a drop in traffic that we should cancel your account, you need to click ‘cancel subscription’.
It seems like there was confusion about how these two separate charges were accumulated, so we issued a refund as of January 21st for your last month.
We provide all customers with chat support on the app, email support, and meetings with our customer support team. Please reach out to us and we’ll be happy to answer any questions.
All the best,
The Carts Guru team
free up to 300 contacts
- including everyone who signs up on your website (if they open your emails or not, or if they never visit you again, they are counted as 1 of your 300 contacts).
Including all bogus/fake accounts (Shopify stores get tons of those - look at your customers' list)
Also includes any in-person sale - even if all the customer did was use his credit card to make a $5 in-person purchase, and you never collected ANY of his personal information. He too is counted as 1 of your 300 contacts for Carts Guru!
I just did a monthly clean up of spam customers, I have less than 300 "real" customers WITH a store account, yet Catrs Guru says I'm over my 300 limit. Account locked, they want money.
No way. What will be next if I decide to pay? Looking for a better app.
Thanks for your feedback and we’re sorry you feel this way.
It’s important to understand that Carts Guru calculates each user’s contact list by simply adding up any contact with either an email address or a mobile phone number connected to their name.
Each Carts Guru user is responsible for creating and editing his/her own contact list. Users can add new contacts, bulk-delete contacts, or modify existing contacts - it’s completely flexible.
Our pricing system is fully transparent and can be viewed on the pricing page on our website: www.carts.guru/pricing
When you initially sync your contact list with Carts Guru you have two options as Shopify customer. You can either:
Synchronize contacts with your Shopify store. You can sync contacts you’ve acquired over the last week, month or year - the date range is entirely up to you.
Or, you can manually upload a CSV file of contacts you wish to import. While this option may take more time, it allows you more control over your list and works better for someone trying to stay under the “free under 300 contacts” mark.
After these initial syncs, Carts Guru will automatically upload the contact details of new customers who register their details in your Shopify store. These contact details will be used by Carts Guru to send campaigns you design (cart retargeting, browse abandonment, win-back etc).
It is up to you to monitor these new additions to your list and delete any contacts you don’t want.
If you have any further questions or need any help onboarding, you can book a meeting with an account manager - bit.ly/2SF2qqs
We hope this cleared up any confusion.
All the best,
The Carts Guru team
It's a great app for marketing automation, my business has risen up ! Their customer service is awesome and especially Romane
Used to work before. New layout seems nice, but I wasn't able to connect my Shopify store anymore, can't connect to Facebook page, got some API error when creating coupon.
Used to be good before the last update
The templates looks great! ALso, the support speak spanish and thats also good sign! Let's get started!
Works really great so far and easy to use! Easy to set up and customize as well. I recommend this app!
Good app for re-targeting. Easy set up and easy to use. As a startup, I am using their free version and it has been great.
It's a great app for abandoned carts which is hugely important when it comes to optimizing ones store. Its 100% needed.
Carts Guru is awesome! Their customer service is great and the value of their app is expressed by the prime example their team sets.
Customer service for this app is great, i had questions and requests for customization, and they easily and quickly helped me.
Carts Guru really helped me to create a quality on exit pop-up page - the app is incredibly user-friendly!
Awesome features - need to use a bit more to get more familiar but will get there. Thanks Carts Guru