The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Good app so far. Simple interface makes it easy to navigate to the tabs I need. The system is straightforward, set rules and Cart Guru takes care of the activity.
Update: Had some problems at first getting the rules set. Worked with Leo on their team and he's helping me get through it. Also had a chat with Ivi their customer success manager and she's helping create templates and strategies to test. They take good care of their customers.
We take customers feedback very seriously and we are sorry to hear you have had issues with the app.
We are here to help, our technical team is looking into why we don’t get the visitors language information from your website.
In the meantime, we had a look at your account and found an error in the way you set up your retargeting conditions which is the reason why we didn’t retarget any of your abandoned carts. But don’t worry, our customer success team have set up your retargeting strategy to make it work from now on.
Regarding your questions on Facebook Ads, you can set up the pixel properties directly in carts guru (my.carts.guru -> Facebook ads settings) or manually on your website. We have just checked your website, and we can confirm that only one pixel is triggered.
We are more than willing to extend your trial for 10 more days.
We will be in touch by the end of the day,
Carts Guru Team