Releasit COD Fee & Partial Pay

We apologize for the experience you had. What you described should not be possible. If you reach the limit, the month should reset, and our support team is available 24/7 to help. If you use the live chat feature, our support team can resolve any issues in just a few seconds. Please consider revising your review and giving us another chance. We truly appreciate your feedback and want to ensure you have the best experience possible.

Hello there,

My name is Mehmed, and I’m the Tech Support App Lead at Releasit.

First of all, I want to sincerely apologize for the difficulties you experienced with multi-currency and multi-locale orders. I fully understand how serious these issues are, especially when they affect your accounting workflow, order processing, and overall store operations. You should never have to deal with void invoices or manually recreate orders because of app limitations, and I’m truly sorry this caused such disruption.

Regarding the currency conversion issue, you are correct that certain limitations can occur depending on how Shopify handles multi-currency data. In some setups, especially when the payment method and storefront currency differ from the store’s base currency, Shopify does not always provide consistent currency information to apps. This can lead to the app receiving only the default store currency, which unfortunately affects features like invoice generation and minimum order value validation.

That being said, this is still our responsibility to address, and we are actively working on improving compatibility with multi-currency environments. Your feedback is extremely valuable here, and I appreciate you taking the time to explain the exact impact it had on your workflow. It helps us prioritize these improvements and understand the real-world consequences for merchants.

I am very sorry that this led you to uninstall the app and leave a 1-star rating. I completely understand your decision, and I hope you will give us another chance once we implement a proper solution. As soon as we have full multi-currency support ready, I will be more than happy to personally notify you.

If you are open to it, feel free to reach out via email or chat so we can keep you updated on the progress or discuss any temporary workarounds that might help in the meantime.

Thank you once again for your honest feedback — it truly helps us improve.

Kind regards,
Mehmed
Tech Support App Lead
Releasit

I apologize for the inconvenience and frustration you have experienced with our app. We understand how important it is to have a smooth and flexible user experience.

I am pleased to inform you that we have recently added new features to our dashboard page, including the ability to change the app's language easily. This enhancement is part of our ongoing effort to improve our app based on valuable feedback from users like you.

Regarding the commission issue, we have thoroughly tested the functionality, and it should be working perfectly. If the commission still does not appear on your store, please contact our support team directly at support@releas.it, and we will assist you immediately to resolve the issue.

We appreciate your feedback and patience as we strive to make our app better for all users.

I apologize for the lack of response from our Releasit Cash On Delivery team. We deeply regret any frustration and inconvenience this has caused you.

Your feedback is very important to us, and we are committed to improving our communication and support processes. Please give us another chance to address your concerns and assist you promptly.

If you would be willing to reinstall the app, please contact me directly at support@releas.it, and I will ensure that your issues are resolved as quickly as possible.

Thank you for your understanding and patience.

Hello there

I am sorry you had issues with this option, I see that you did not contact us to ask for help, the "Hide COD payment option" works, so if you have issues in your store you can contact us from the app 24/7 and we will check if your configuration is correct, we would be happy to help you!

Thank you
Marco from Releasit

I sincerely apologize for the negative experiences you've had with our support and the issues you've encountered with our app. We strive to provide the best service and products to our customers, and it’s clear that we fell short in your case.

We take your feedback very seriously and are committed to improving our support and app functionality. Your experience is not what we aim for, and we understand how frustrating it must have been.

I would appreciate the opportunity to make things right. Please contact me directly at support@releas.it so we can address your concerns promptly and find a resolution that meets your expectations.

Thank you for bringing this to our attention and for your patience.