Releasit Cash On Delivery
Avaliações (576)
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I found this app useless.
I charge shipping fees below x order value be it prepaid or COD. I wanted to charge a small fees against cash handling services for COD orders, so if a customer places an order for X then he should not be charged for shipping but he has to pay for cash handling.
But the app failed to meet all the conditions and charge accordingly. I had to un-install it.
So an embarrassing experience with the support every time.
So a buggy app and every time something doesn't work properly. I paid a lot of money on the trash with these guys...
I sincerely apologize for the negative experiences you've had with our support and the issues you've encountered with our app. We strive to provide the best service and products to our customers, and it’s clear that we fell short in your case.
We take your feedback very seriously and are committed to improving our support and app functionality. Your experience is not what we aim for, and we understand how frustrating it must have been.
I would appreciate the opportunity to make things right. Please contact me directly at support@releas.it so we can address your concerns promptly and find a resolution that meets your expectations.
Thank you for bringing this to our attention and for your patience.
Customer Support is amazing. They are really fast and have patience, we solved one of our problems in shop. Releasit is great product with even better support. Thank you so much!
wasn't easy to figure it out first but second time it will be easier. Customer service was good
I highly recommend the app as it's great for smaller online stores that
can't afford more expensive plans. The help in fixing the templates was
unexpectedly fast and efficient, I finished the implementation in less than
half an hour.
Wonderful app, works like a charm! Great customer support with a very quick response time 24/7.
absolutely awesome... support in a seconds... everythings sorted out in a while.. very friendly support chat... im very glad i can use their app
Spiegazione dettagliata per risolvere un piccolo problema. Super efficienti nella loro assistenza
App is good, but I dont get replies from the support for like 4 weeks now despite constantly sending them messages.
I missed sales beacuse no notification email was sent that my monthly quota was exceeded.
You can no edit an order once a customer has placed it...
Thank you for your feedback and for recognizing the quality of our app. I sincerely apologize for the delay in our support responses and the inconvenience it has caused you.
We understand how crucial timely support is, and missing sales due to lack of notification is unacceptable. We are currently reviewing our support processes to ensure faster response times and better communication. Additionally, we are working on improving our notification system to prevent issues like exceeding monthly quotas without notice.
Regarding the inability to edit orders once placed, we recognize this limitation and are exploring ways to enhance our app’s functionality to better meet your needs.
Please contact me directly at support@releas.it so we can address your specific concerns immediately and work towards a satisfactory resolution.
this app is horrible, once you click a language for the app you cant change it so be carful, also the app dosnt work. I added a comission but it still donst appear on my store.
I apologize for the inconvenience and frustration you have experienced with our app. We understand how important it is to have a smooth and flexible user experience.
I am pleased to inform you that we have recently added new features to our dashboard page, including the ability to change the app's language easily. This enhancement is part of our ongoing effort to improve our app based on valuable feedback from users like you.
Regarding the commission issue, we have thoroughly tested the functionality, and it should be working perfectly. If the commission still does not appear on your store, please contact our support team directly at support@releas.it, and we will assist you immediately to resolve the issue.
We appreciate your feedback and patience as we strive to make our app better for all users.