Releasit COD Fee & Partial Pay
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Il servizio clienti è stato molto disponibile ad aiutarmi nella configurazione.
Un'esperienza molto positiva.
Devo dare una recensione a 5 stelle.
Well-designed and functional app, but the customer service is disappointing. I simply asked if there was a particular feature available. After the first response from customer service, which included a video tutorial, I found that the change had already been made to my shop without my permission. After asking for everything to be put back the way it was, the main setting was not enabled, causing me damage. Fortunately, only one customer made a purchase without adding cash on delivery! Be careful!
We’re deeply sorry for what happened and understand how frustrating this must have been. This situation should not have occurred, and we take full responsibility for it. We’re reviewing our internal processes to ensure this doesn’t happen again and truly appreciate your understanding as we work to improve.
Comoda e facile da usare, mai avuto problemi.
We’re very happy with this app — it solved all our COD requirements perfectly. The setup was quick, and the features work exactly as described. The support team is extremely helpful and responsive, making the whole experience smooth. Highly recommended!
I recently had a very disappointing support interaction with Dzenan from Releasit. I reached out for help after upgrading to the new Shopify thank you page and updating Shopify notification template. I’m on the Enterprise plan, so I expected a more thorough service and at least a full check of the installation, but I kept getting partial answers and was told to “check with Shopify” for the rest. Even after asking twice to confirm that the setup was correct, the request was never properly addressed.
The whole experience felt rushed, incomplete, and far below the level of support I would expect from a premium plan. If you’re looking for attentive, clear, and complete help, my experience suggests you may not get it here.
Thanks for your feedback. I’m really sorry the experience wasn’t what you expected. I understand you wanted a full review of your setup after switching to the new Shopify thank you page and updating your templates.
I checked the conversation with Dzenan. He updated the Order Confirmation template, which is the one we can edit. The other templates are managed by Shopify, so any changes there need to go through their support.
That said, the communication could have been clearer, and I understand how that made things confusing. We’ll make sure to improve how we explain this in the future.
If you’d like, I can go over your current setup to confirm everything on our side is correct. Just let me know, and I’ll take care of it.
Carlos
CEO Releasit
Seriously don't see any point in this app. Can't be translated, can't have difference prices per country, amount is added AFTER user checks out, meaning you can't build any meaningful API flow with it, since the total amount will always be without the COD fee. Best thing is they charge 30$ a month for unlimited orders? For what? It does absolutely nothing, you can build something like it in a day with ChatGPT nowadays. Would give it 0 stars if I could.
The app works perfectly, you can even customize it just for the countries where you want to sell with COD. Support is quick in response and very efficient. We have been using this app since we decided to add COD, recommended.
This app is not compatible with multi-currency/multi-locale stores. It fails to convert the currency for orders, always billing in the store's default currency. This results in invoices that are void and cannot be processed by our accounting team. We had to cancel COD orders and manually place them again which disrupted our workflow significantly.
The minimum order value for COD doesn't function correctly due to currency issues. If the store where COD is enabled uses a different currency than the store's default, the feature doesn't work. This defeats the purpose of using this app for multi-currency stores.
We had to uninstall the app and will maintain a 1-star rating until a solution is provided.
Hello there,
My name is Mehmed, and I’m the Tech Support App Lead at Releasit.
First of all, I want to sincerely apologize for the difficulties you experienced with multi-currency and multi-locale orders. I fully understand how serious these issues are, especially when they affect your accounting workflow, order processing, and overall store operations. You should never have to deal with void invoices or manually recreate orders because of app limitations, and I’m truly sorry this caused such disruption.
Regarding the currency conversion issue, you are correct that certain limitations can occur depending on how Shopify handles multi-currency data. In some setups, especially when the payment method and storefront currency differ from the store’s base currency, Shopify does not always provide consistent currency information to apps. This can lead to the app receiving only the default store currency, which unfortunately affects features like invoice generation and minimum order value validation.
That being said, this is still our responsibility to address, and we are actively working on improving compatibility with multi-currency environments. Your feedback is extremely valuable here, and I appreciate you taking the time to explain the exact impact it had on your workflow. It helps us prioritize these improvements and understand the real-world consequences for merchants.
I am very sorry that this led you to uninstall the app and leave a 1-star rating. I completely understand your decision, and I hope you will give us another chance once we implement a proper solution. As soon as we have full multi-currency support ready, I will be more than happy to personally notify you.
If you are open to it, feel free to reach out via email or chat so we can keep you updated on the progress or discuss any temporary workarounds that might help in the meantime.
Thank you once again for your honest feedback — it truly helps us improve.
Kind regards,
Mehmed
Tech Support App Lead
Releasit
Just installed the Releasit Cash on Delivery COD app. The support team was super helpful with setting up the page, and installing the program, answering our questions. The program helps us a lot, especially here in Hungary where a lot of people still uses the cash on delivery function.
Thank you again so much.
Applicazione davvero utile, mi ha risolto un problema che da solo non sarei mai riuscito a gestire.
Il supporto tecnico è stato rapidissimo e molto competente.
Consigliatissima per chi vuole gestire il pagamento alla consegna senza complicazioni.
