CedCommerce Catch Integration , 89 recensioner
At first I was ready to delete this app not because there is a problem with the app it was me not knowing how to use it. After chatting to support they have helped me and been very patient with me to get my items approved to be listed on catch. Its early dates however I feel this app will be very beneficial with getting my items uploaded to catch to sell. Edited: I was totally Wrong!!!!!
Well after after a month of trying to upload my items to catch I had to delete this app. Paid for a app that didn't work, waste of time and money! Support have been good but always got errors when I uploaded. Back and forth was support for Catch and support for CED still no luck. I got tired from waiting and watching emails between Catch and CED. It was not for me! I have d/l another app and so far I have uploaded without errors!
Since the previous review I wrote on this app mysteriously disappeared, I'll write another one. While the app works, the set-up was challenging as it was very unintuitive and there are virtually no instructions explaining how or why things work the way they do. Support is based in India which is fine, but you could be in the middle of doing something with a question that can't be answered because it's outside their normal business hours. Again, this is fine, but customer expectations need to be managed better in this regard. Now that the product is running there are still some issues which could be better addressed if there was a clear and concise help guide rather than having to refer back to the developer each time. On the plus side, the order/fulfilment part of the app is rock-solid and it's good value for money.
Thanks for reviewing our App and sharing an honest experience of the App so far and glad that you like the features of the App. We try to make the setup as easy as possible and your inputs on that will be crucial. We aim to provide 24x7 support through multiple mediums and have all the support material available. We have already got in touch with you to understand your concerns and address them properly so that you have a smooth / better experience selling through our Integration App We will be happy to assist you.