Popular with merchants across Shopify

Recommended support apps

4.5 out of 5 stars 1863 total reviews Free
Connect with shoppers and drive sales with chat – for free
4.7 out of 5 stars 1698 total reviews Free plan available
Live Chat boosted with Chatbots for the best customer support
4.9 out of 5 stars 2007 total reviews Free plan available
Order tracker for more sales, less chargebacks and PayPal sync
5.0 out of 5 stars 1828 total reviews Free plan available
All-in-1 order tracker, Track order for higher CSAT and sales
4.5 out of 5 stars 4064 total reviews Free to install
Switch between WhatsApp Chat, Live Chat or Facebook messenger
4.8 out of 5 stars 999 total reviews Free plan available
Your all-in-one form app for custom forms, registration forms
4.8 out of 5 stars 886 total reviews Free plan available
Create stylish forms with ease and in a matter of seconds.
4.7 out of 5 stars 3973 total reviews Free plan available
Order Lookup, Track Order Status, Tracking Page, Insurance
4.4 out of 5 stars 627 total reviews 7-day free trial
Happier customers. Easier workflows. Faster revenue growth.
3.4 out of 5 stars 1027 total reviews Free plan available
Abandoned Cart, WhatsApp Chat & Share, WhatsApp Campaigns
4.7 out of 5 stars 1350 total reviews Free plan available
Easy-to-use contact us form builder for creating dynamic forms
4.5 out of 5 stars 1313 total reviews Free plan available
Customer service booster:FAQ page, helpdesk support, live chat
Built into Shopify

Support at every step

The kind of customer attention that makes all the difference is woven into every part of what Shopify has to offer.

  • Make yourself available. Add your contact info to every page on your store so customers always have a way to get in touch.
  • Many happy returns. Make your return experience so fast and friendly, customers return to buy again.

Chat

Give more customers the confidence to buy with live support.

Be there for them
5.0 out of 5 stars 561 total reviews Free plan available
5.0 out of 5 stars 941 total reviews Free
4.9 out of 5 stars 94 total reviews Free plan available
5.0 out of 5 stars 302 total reviews Free plan available
4.5 out of 5 stars 1863 total reviews Free
4.7 out of 5 stars 1698 total reviews Free plan available
4.8 out of 5 stars 482 total reviews Free plan available
4.5 out of 5 stars 4064 total reviews Free to install
4.9 out of 5 stars 639 total reviews Free plan available
Be there for them

FAQ

Save time by sharing answers up front.

Answer before they ask
5.0 out of 5 stars 941 total reviews Free
4.9 out of 5 stars 639 total reviews Free plan available
4.9 out of 5 stars 92 total reviews Free plan available
5.0 out of 5 stars 397 total reviews Free plan available
4.9 out of 5 stars 58 total reviews Free plan available
4.5 out of 5 stars 1313 total reviews Free plan available
5.0 out of 5 stars 139 total reviews Free plan available
4.9 out of 5 stars 163 total reviews Free plan available
4.9 out of 5 stars 256 total reviews Free plan available
Answer before they ask
Tech stack

How Princess Polly does it

Fashion brand Princess Polly uses Loop Returns & Exchanges to attract and engage new customers.

Feedback and surveys

Want to know what customers want? Just ask them.

Do your research
4.8 out of 5 stars 999 total reviews Free plan available
4.8 out of 5 stars 886 total reviews Free plan available
4.8 out of 5 stars 186 total reviews Free plan available
5.0 out of 5 stars 182 total reviews Free plan available
4.8 out of 5 stars 456 total reviews Free plan available
4.8 out of 5 stars 403 total reviews Free plan available
4.8 out of 5 stars 118 total reviews 7-day free trial
4.9 out of 5 stars 55 total reviews Free plan available
4.3 out of 5 stars 23 total reviews Free plan available
Do your research

Support how-tos

Guide

Offer support with apps that let you chat with customers.

Video

Give them a great experience

Blog

Let customers track orders in real time