CedCommerce TikTok Shop

App works well. When I had issues, the team kindly set up a meeting for a step-by-step walkthrough to fix the problem. Enjoying the app so far.

While the app itself works fine, I want to warn anyone considering custom work with this company. We’ve spent over $2,000 on custom development that still doesn’t work after months of issues. Their team shows little urgency in resolving the issue and has not offered a refund, even though the work was never completed as promised.

The only time we receive quick responses is when a potential sale is involved — once payment is made, communication slows to a crawl. Unfortunately, this experience has been extremely frustrating and costly. I’d highly recommend using the base app only and avoiding any paid customization unless their process changes dramatically.

Getting started with CedCommerce for TikTok Shop wasn’t the easiest — especially when it came to syncing products at the beginning. The interface also takes a bit of time to learn. But once everything is set up and you get familiar with how it works, it runs smoothly and does the job well. The real highlight for me has been the support: our account manager is always available on WhatsApp and responds instantly, which makes the whole process much easier.