Cerca

UPDATE as of 6/20/26: I want to provide an update that is much more favorable to Cerca and really speaks to how great they have been as a partner in working through some of the challenges with the app. Cerca support was not receiving my requests for assistance and was unaware that the app was not working as intended. They responded promptly and started working with me to address the issues that I presented. It hasn't been a smooth process, but it has been a great opportunity for me to work with Michael at Cerca. I reinstalled the app, and I am genuinely excited to offer this premium brand as an option in our store for customers who crave the premium reserve we now offer. The response time was great once we connected, and the Cerca team took the time to hear about my experience and committed to service recovery. Customer Service is so important to me, and I am extremely happy with the way resolution has progressed. I highly recommend Cerca.

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May, 2026: I have had the app for a short span of time as far as less than 90 days but that is enough for me to assess whether or not it's a good fit for my new business. I placed an order on May 21st to test my supply chain from a customer perspective because the customer experience is important to us as a new small business. The order is still hung up 11 days later and I have had no response to the messages sent through the app to support. It's extremely frustrating because we were so excited about being able to offer premium coffee.

I am disappointed with the app performance but even more so that it appears to either not be monitored or does not sync well with my store. Either way, I am really disappointed about the issue still being outstanding, I can't seem to add my logo to labels and I can't update contact information. This is unfortunate and definitely not a great experience for us.

I recently had the pleasure of using the Shopify app by Cerca Coffee Roasters, and I must say, my experience was nothing short of exceptional. From start to finish, every aspect of my interaction with Cerca Coffee Roasters left me thoroughly impressed.

First and foremost, the level of service and communication provided by the team at Cerca Coffee Roasters was outstanding. Wesley, in particular, went above and beyond to ensure that my experience was seamless. Not only did he meticulously inspect the print quality of our logo, but he also provided invaluable assistance in ensuring that everything looked absolutely spectacular. His attention to detail and dedication to customer satisfaction truly set Cerca Coffee Roasters apart.

In addition to the exceptional service, the freshness of the coffee from Cerca Coffee Roasters is unparalleled. Each bag of coffee arrived bursting with aroma, a testament to the care and precision that goes into the roasting process. The resealable pouch and vented degassing valve further ensure that the coffee maintains its optimal freshness, allowing me to enjoy every cup as if it were freshly brewed.

Furthermore, I was thoroughly impressed by the quality of the packaging. Not only is it visually appealing, but it also serves a practical purpose by preserving the freshness of the coffee. The combination of thoughtful design and functionality truly showcases Cerca Coffee Roasters' commitment to delivering a premium product to its customers.

Overall, my experience using the Shopify app by Cerca Coffee Roasters exceeded my expectations in every way. From the exceptional level of service and communication to the freshness of the coffee and quality of the packaging, Cerca Coffee Roasters has undoubtedly earned a loyal customer in me. I wholeheartedly recommend Cerca Coffee Roasters to anyone in search of top-notch coffee and unparalleled customer service.

“Great experience so far! Easy ordering process, professional packaging, and I’m excited to try the coffee samples for my brand".