Channable , 54 Rezensionen

Stay away from this app. They steal your money in ways you don't even imagine. If you are a small business trying to start your business. This app will definitely take your money and they won't provide assistance at all. Terrible.

Great app and customer service. It's a self-service app and you need to do some manual work for the integrations, but once you get everything set up it's easy to control. Good value for the price of subscription, definitely recommended!

Terrible customer service, dodgy invoices and way overpriced. I would not recommend this to anyone I am friendly with.

So far it has been very easy to use Channable as a feed manager, as soon as we have any inquiry or issue, we send an email to the support and we get a direct reply. One thing that is good is that when we get support from someone of Channable, all the communications until the problem is solved are kept with the same person (something that saves a lot of time updating the case status). The support bot though normally goes bad and only gives some tutorial links, but you need to understand that it is a "bot" and not a real interaction on the other side of the chat. The only thing I found a bit tricky is the price & plans, it would be nice to have something more customized to the client's needs, according to the dimension of the catalog and marketplaces. Thanks and regards!

I'm very happy and impressed with how this app works and the friendly efficient support I have received. We have now successfully integrated with several marketplaces including Amazon. I was apprehensive initially after reading some mixed reviews and have been pleasantly surprised by Channable. The interface is intuitive and there is a good amount of resources you can access to help with the setup and it's pretty much a plug and play. What you need to know is that you need to set up each marketplace separately first, get an account etc and if you require the orders to sync through to shopify then you also need to purchase the order sync add-on which is an additional cost per marketplace. I then had a few things that didn't quite work as I wanted and the Channable customer support was on it very quickly. I had responses pretty much immediately and the team then went into my account and adjusted anything that needed to be done to get it to work how I wanted it including some custom tags that I wanted to come through to Shopify. Very happy with Channable and it does exactly the kind of Shopify marketplace integration and sync our business needs.

Terrible support Service! bug tool.

"We are not going to continue the cooperation and we will stop our services. " the notification from Channel support in the paid subscription. Since I told them I am disappointed with thire service.

I spent almost 2 months on the app to feed listings. so far no one successful listing.

Contacted support many times asking help solve the tool bugs. they will ask you to repeat the questions by different support people, again and again.

most time they relying by the message template not relative to your questions, and give you misleading.

We tried this app for Spartoo channel. Channable Spartoo template was not valid, so was not able to use it. Couldn't get support from Channable. Support said they are not able to change the template. But it was not working. So had to pay 2 months of fee, no refund, not happy.

I tried to set this app up to sync my orders with different marketplaces, mainly idealo. In order to actually do the sync for orders you need to pay first, which I did and it just didn't work. Apparently channable has not upgraded their API with Idealo (according to Idealo they refuse to..?). Their support is super slow, takes around 3 days to get a reply, asked for my money back, never got a reply.

Everything in channable is just so complicated and the help functions are at no help at all. The "bot" seems to misunderstand most issues, there are no live chat function, some help links does not work etc. etc. Channable leaves their customers alone with question mark after questionmark. When sending a mail to ask for more help, I got these messages quoted directly from the mail then send me: “we would not fix things for you” and “we expect customers to do the solutions themselves”. Note that you really need to be an IT expert to work with channable. What a disaster. Octopus Denmark

App is a bit of an interesting piece to work with. setting up the rules is fun, but the end result was for me not impressive. Was unable to successfully connect to Amazon API. The feeds also linking my Google /Bing Ads accounts were not synchronizing with the merchant accounts properly. it was a bit of a headache. and then the bills were coming. Summary, It did not work for me, maybe it would for you the reader. I have found a more seamless approach.