Channable

Hi Octopus Denmark,
We are really sorry to hear that our service doesn't meet your expectations. As a Self-Help tool we make sure to provide as much free training content through our Channacademy and HelpCentre to set our customers up for success using our tool. We also offer every customer the possibility of our team setting up your first feed or API for free which comes with a walkthrough with one of our Technical Support Agents. This has proven to be an excellent opportunity for our customer to ask any questions they have about the tool. We did offer you to sit down with 2 members of our team which you declined to accept making it difficult for us to give you a complete and in-depth walkthrough of our tool, we are sorry that you didn't get to experience this.

We have a collaborative relationship with all our customers and if an error happens we will do our best to handle this issue from our side, however with thousands of integrations to different marketplaces and webshops we do sometimes require our customers to investigate issues on their end. Our Technical Support department can provide you the best solutions to resolve your issue and even implement these if its within their power, however if they physically cannot then we of course have to ask our customers to help complete the troubleshoot.

We are very sorry that we didn't get the opportunity to sit with you and show you the tool so you could get up and running quickly. We wish you all the success with finding a tool which fits your expectations and if you are ever open to trying us again a member of our team would love to show you the possibilities of Channable!

Wishing you all the best for your business and future endeavours!

Channable team.