Channable , 54 avis
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"Just be careful you will be blocked for no reason if they are frustrated and you will loose all your work and effort without any reason." Do not even try to use this one! You are not going to be helped at all! I tried to get help for months! They gave another excuse for not helping me everytime. I was really lost after paying for moths even the supervisor instead of helping us, he blocked our account! You will be just blocked and all your work will be gone! Better to choose and use other feed management tools! One of the guy's called me without telling me (because he could not tell the reason why) he will block our account. There is not any policy that give them the rights to block our account because of frustrations! We spent hours or work and all RUINED!
We're very sorry to hear you've had such an experience with us.
It's a shame that despite all the effort that was placed from both parties, you still felt frustrated with our customer service.
We have provided all the support that was needed for you to get started with our self-service tool and we did not receive replies to our e-mails where we asked if we could be of any further help.
Recently you started using our tool again and you were personally disrespectful towards our employees. Since we do not tolerate this kind of behaviour, we decided to inform you that your account would be blocked.
After a call where you yourself agreed that this was unacceptable and you admitted that this blocking was understandable, it is surprising to read such a review.
Regards,
Channable Team
One of the worst customer support I have ever experienced. I asked them more than 10 questions about integrations, only 2 replies I have got back. Their articles and courses don't cover all the situations. So if you will have questions or problems with this app don't expect to get help from them.
Hello Jeans4you.shop,
Channable is sorry to hear this is the experience you have had and will try to address the issues here.
It is true that you sent many emails asking about basic set-up questions that some users face. We responded to your multiple requests in a few compiled emails providing answers and links to all questions asked.
Second, we are sorry to hear that our help center, blogs, emails, learning hub, and support team were not up to your expectations.
We see that your account is now up and running, but if you have any further questions please feel free to reach out or use any of our support materials provided and we will respond as quickly as possible.
Kind regards,
The Channable team.
We are using Channable for our Google Shopping campaigns and Social product feed. Works great, and the support team is always available when we need some help with our feed.
Thank you Vanilia,
Channable is happy to hear your experience with us has been positive.
Getting your name out there is important and Channable is glad that you utilize us for your Social product feeds.
Best regards, The Channable team
Great, versatile app with lots of useful functionalities. Support team is fast and willing to go the extra mile. This app is the best in its kind!
Great app, super easy to set up and use. Finally, one app to sell everywhere. I like the Instagram integration by Shopify, but you can't change many things there, and I had to spend hours excluding products kinda manually. With Channable it took me 2 TWO clicks! Why haven't I use it before?? And Support is great too! I had a problem with the price format for GoogleShopping and support replied to me in a few hours, plus offered to help me set up my first channel. Never seen such efficiency before!
Stay away from this app. They steal your money in ways you don't even imagine. If you are a small business trying to start your business. This app will definitely take your money and they won't provide assistance at all. Terrible.
We use this App to update all our Marketplaces feeds. The support team have been assisting us since day 1. Whenever we had any query they helped us thoroughly. 100% recommended: we will keep working with Channable in the future. Special mention to Clara and Paula from Support Team Spain.
Terrible customer service, dodgy invoices and way overpriced. I would not recommend this to anyone I am friendly with.
Hello,
Channable is very simple to use
After a lot of different feed tools, Channable is hands down the best feed management tool. We have about 90,000 SKUs and channable cleans up our product feed so well, it's almost an essential tool to our marketing efforts. I can easily send 90,000 products to 20 different shopping sites and services in 5 minutes if I wanted to.
Fantastic service and wonderful people, very happy to be using Channable and will be using them for quite a while. If you're serious about your business and products, and how they are presented to the public; you need channable.