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Solid application when it work but rather expensive.
Feeds sometimes stop working and it takes them days to react to our messages. There‘s no proactive monitoring from their side.
The damages are huge when feeds don‘t work for 48 hours because prices and quantities are not updated on markerplaces.
The support is way too bad for the amount they charge for the subscription.
Hi Pokecard Store,
Sorry to hear that you feel that way about our Support department.
We believe our pricing, which has free support included, is a fair and competitive price ...
Channable’s Support Is an Absolute Disaster!
The platform might be excellent when everything runs smoothly, but the moment something goes wrong, their support is beyond terrible.
Considering how critical this system is—responsible for exporting all our feeds to marketplaces, Google and Facebook marketing campaigns—their response times are absolutely unacceptable, downright disgraceful, and ...
Hi WeShoes,
Sorry to hear about your recent experience with our Support.
We have evaluated your situation and we agree that our resolution time should have been better. We ...
"Just be careful you will be blocked for no reason if they are frustrated and you will loose all your work and effort without any reason." Do not even try to use this one! You are not going to be helped at all! I tried to get help for months! They gave another excuse for not helping me everytime. I was really lost after paying for moths even the supervisor instead of helping us, he blocked our ...
We're very sorry to hear you've had such an experience with us.
It's a shame that despite all the effort that was placed from both parties, you still felt frustrated with ...
One of the worst customer support I have ever experienced. I asked them more than 10 questions about integrations, only 2 replies I have got back. Their articles and courses don't cover all the situations. So if you will have questions or problems with this app don't expect to get help from them.
Hello Jeans4you.shop,
Channable is sorry to hear this is the experience you have had and will try to address the issues here.
It is true that you sent many emails asking ...
Stay away from this app. They steal your money in ways you don't even imagine. If you are a small business trying to start your business. This app will definitely take your money and they won't provide assistance at all. Terrible.
Terrible customer service, dodgy invoices and way overpriced. I would not recommend this to anyone I am friendly with.
Terrible support Service! bug tool.
"We are not going to continue the cooperation and we will stop our services. " the notification from Channel support in the paid subscription. Since I told them I am disappointed with thire service.
I spent almost 2 months on the app to feed listings. so far no one successful listing.
Contacted support many times asking help solve the tool bugs. they will ask ...
Hello JustgreenBox,
We are very sorry that this is the experience you had with our tool. Channable had multiple people trying to solve the questions sent and we are saddened ...
Mangelhafter Support, mehrfach über 2 Wochen keine Rückmeldung erhalten. Sehr komplizierte Einrichtung. Die Hilfeseiten sind unvollständig und viele Fragen werden dort gar nicht erst beantwortet.
We tried this app for Spartoo channel. Channable Spartoo template was not valid, so was not able to use it. Couldn't get support from Channable. Support said they are not able to change the template. But it was not working. So had to pay 2 months of fee, no refund, not happy.
I tried to set this app up to sync my orders with different marketplaces, mainly idealo. In order to actually do the sync for orders you need to pay first, which I did and it just didn't work. Apparently channable has not upgraded their API with Idealo (according to Idealo they refuse to..?). Their support is super slow, takes around 3 days to get a reply, asked for my money back, never got a ...