리뷰 (60)

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2025년 1월 29일

Solid application when it work but rather expensive.

Feeds sometimes stop working and it takes them days to react to our messages. There‘s no proactive monitoring from their side.

The damages are huge when feeds don‘t work for 48 hours because prices and quantities are not updated on markerplaces.

The support is way too bad for the amount they charge for the subscription.

Pokecard Store
스위스
앱 사용 기간 거의 3년
답글 Channable개 2025년 2월 11일

Hi Pokecard Store,

Sorry to hear that you feel that way about our Support department.

We believe our pricing, which has free support included, is a fair and competitive price.

You mentioned that there is no proactive monitoring from our side, and that is correct. We are a self-help tool, which means that you are responsible to monitor your own channels within our tool.

We can reassure you that blocking your export channels was an exemption that was needed because of the Shopify migration. We wanted to make sure that all our Shopify customers had enough time to make their necessary changes without those changes affecting their export channels.

We take your feedback seriously and we will use it as an example in our Shopify migration evaluation.

Thank you for using our services and we hope the collaboration continues for many years to come.

Regards,
Channable Team

2025년 2월 4일

Channable’s Support Is an Absolute Disaster!

The platform might be excellent when everything runs smoothly, but the moment something goes wrong, their support is beyond terrible.

Considering how critical this system is—responsible for exporting all our feeds to marketplaces, Google and Facebook marketing campaigns—their response times are absolutely unacceptable, downright disgraceful, and meanwhile, you’re losing massive amounts of money—clearly not their concern.

There’s zero escalation in their support at all; it’s all handled by email, and it takes hours between each reply. Seriously, think twice before installing Channable—ask yourself if you’re ready to suffer huge financial losses the moment something stops working, because they sure won’t rush to help.

WeShoes
이스라엘
앱 사용 기간 거의 2년
답글 Channable개 2025년 2월 11일

Hi WeShoes,

Sorry to hear about your recent experience with our Support.

We have evaluated your situation and we agree that our resolution time should have been better. We will cherish this feedback, so we can improve our Support in the near future.

We want to reassure you that the response time you have experienced was an exception caused by the Shopify migration. Our normal reply time lies within a working day.

That being said, thank you for using our services and we hope the collaboration continues for many years to come.

Regards,
Channable Team

2022년 3월 23일에 편집됨

"Just be careful you will be blocked for no reason if they are frustrated and you will loose all your work and effort without any reason." Do not even try to use this one! You are not going to be helped at all! I tried to get help for months! They gave another excuse for not helping me everytime. I was really lost after paying for moths even the supervisor instead of helping us, he blocked our account! You will be just blocked and all your work will be gone! Better to choose and use other feed management tools! One of the guy's called me without telling me (because he could not tell the reason why) he will block our account. There is not any policy that give them the rights to block our account because of frustrations! We spent hours or work and all RUINED!

ZenXstore
네덜란드
앱 사용 기간 10개월
답글 Channable개 2022년 3월 18일

We're very sorry to hear you've had such an experience with us.

It's a shame that despite all the effort that was placed from both parties, you still felt frustrated with our customer service.

We have provided all the support that was needed for you to get started with our self-service tool and we did not receive replies to our e-mails where we asked if we could be of any further help.

Recently you started using our tool again and you were personally disrespectful towards our employees. Since we do not tolerate this kind of behaviour, we decided to inform you that your account would be blocked.

After a call where you yourself agreed that this was unacceptable and you admitted that this blocking was understandable, it is surprising to read such a review.

Regards,
Channable Team

2021년 8월 12일

One of the worst customer support I have ever experienced. I asked them more than 10 questions about integrations, only 2 replies I have got back. Their articles and courses don't cover all the situations. So if you will have questions or problems with this app don't expect to get help from them.

Jeans4you.shop
미국
앱 사용 기간 10개월
답글 Channable개 2021년 8월 16일

Hello Jeans4you.shop,

Channable is sorry to hear this is the experience you have had and will try to address the issues here.

It is true that you sent many emails asking about basic set-up questions that some users face. We responded to your multiple requests in a few compiled emails providing answers and links to all questions asked.

Second, we are sorry to hear that our help center, blogs, emails, learning hub, and support team were not up to your expectations.

We see that your account is now up and running, but if you have any further questions please feel free to reach out or use any of our support materials provided and we will respond as quickly as possible.

Kind regards,

The Channable team.

2020년 6월 24일

Stay away from this app. They steal your money in ways you don't even imagine. If you are a small business trying to start your business. This app will definitely take your money and they won't provide assistance at all. Terrible.

Slidequest
미국
앱 사용 기간 7개월
2021년 3월 3일

Terrible customer service, dodgy invoices and way overpriced. I would not recommend this to anyone I am friendly with.

EQ Clothing
네덜란드
앱 사용 기간 5개월
2019년 10월 21일

Terrible support Service! bug tool.

"We are not going to continue the cooperation and we will stop our services. " the notification from Channel support in the paid subscription. Since I told them I am disappointed with thire service.

I spent almost 2 months on the app to feed listings. so far no one successful listing.

Contacted support many times asking help solve the tool bugs. they will ask you to repeat the questions by different support people, again and again.

most time they relying by the message template not relative to your questions, and give you misleading.

JustgreenBox
미국
앱 사용 기간 2개월
답글 Channable개 2019년 10월 25일

Hello JustgreenBox,

We are very sorry that this is the experience you had with our tool. Channable had multiple people trying to solve the questions sent and we are saddened that it did not meet your expectations.

Best regards, The Channable team.

2023년 10월 5일

Mangelhafter Support, mehrfach über 2 Wochen keine Rückmeldung erhalten. Sehr komplizierte Einrichtung. Die Hilfeseiten sind unvollständig und viele Fragen werden dort gar nicht erst beantwortet.

Gockels Food
독일
앱 사용 기간 대략 2개월
2021년 2월 10일

We tried this app for Spartoo channel. Channable Spartoo template was not valid, so was not able to use it. Couldn't get support from Channable. Support said they are not able to change the template. But it was not working. So had to pay 2 months of fee, no refund, not happy.

Zibi London
영국
앱 사용 기간 대략 2개월
2022년 3월 13일

I tried to set this app up to sync my orders with different marketplaces, mainly idealo. In order to actually do the sync for orders you need to pay first, which I did and it just didn't work. Apparently channable has not upgraded their API with Idealo (according to Idealo they refuse to..?). Their support is super slow, takes around 3 days to get a reply, asked for my money back, never got a reply.

Lapi Retail
불가리아
앱 사용 기간 27일