Recenzje (57)

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12 sierpień 2021

One of the worst customer support I have ever experienced. I asked them more than 10 questions about integrations, only 2 replies I have got back. Their articles and courses don't cover all the situations. So if you will have questions or problems with this app don't expect to get help from them.

Jeans4you.shop
Stany Zjednoczone
10 miesięcy korzystania z aplikacji
Channable odpowiedział(a) 16 sierpień 2021

Hello Jeans4you.shop,

Channable is sorry to hear this is the experience you have had and will try to address the issues here.

It is true that you sent many emails asking about basic set-up questions that some users face. We responded to your multiple requests in a few compiled emails providing answers and links to all questions asked.

Second, we are sorry to hear that our help center, blogs, emails, learning hub, and support team were not up to your expectations.

We see that your account is now up and running, but if you have any further questions please feel free to reach out or use any of our support materials provided and we will respond as quickly as possible.

Kind regards,

The Channable team.

24 czerwiec 2020

Stay away from this app. They steal your money in ways you don't even imagine. If you are a small business trying to start your business. This app will definitely take your money and they won't provide assistance at all. Terrible.

Slidequest
Stany Zjednoczone
7 miesięcy korzystania z aplikacji
15 marzec 2022

Great app and customer service. It's a self-service app and you need to do some manual work for the integrations, but once you get everything set up it's easy to control. Good value for the price of subscription, definitely recommended!

MAHLA
Dania
Około rok korzystania z aplikacji
3 marzec 2021

Terrible customer service, dodgy invoices and way overpriced. I would not recommend this to anyone I am friendly with.

EQ Clothing
Holandia
5 miesięcy korzystania z aplikacji
10 sierpień 2022

So far it has been very easy to use Channable as a feed manager, as soon as we have any inquiry or issue, we send an email to the support and we get a direct reply. One thing that is good is that when we get support from someone of Channable, all the communications until the problem is solved are kept with the same person (something that saves a lot of time updating the case status). The support bot though normally goes bad and only gives some tutorial links, but you need to understand that it is a "bot" and not a real interaction on the other side of the chat. The only thing I found a bit tricky is the price & plans, it would be nice to have something more customized to the client's needs, according to the dimension of the catalog and marketplaces. Thanks and regards!

Carlett Store
Hiszpania
11 miesięcy korzystania z aplikacji
8 lipiec 2022

I'm very happy and impressed with how this app works and the friendly efficient support I have received. We have now successfully integrated with several marketplaces including Amazon. I was apprehensive initially after reading some mixed reviews and have been pleasantly surprised by Channable. The interface is intuitive and there is a good amount of resources you can access to help with the setup and it's pretty much a plug and play. What you need to know is that you need to set up each marketplace separately first, get an account etc and if you require the orders to sync through to shopify then you also need to purchase the order sync add-on which is an additional cost per marketplace. I then had a few things that didn't quite work as I wanted and the Channable customer support was on it very quickly. I had responses pretty much immediately and the team then went into my account and adjusted anything that needed to be done to get it to work how I wanted it including some custom tags that I wanted to come through to Shopify. Very happy with Channable and it does exactly the kind of Shopify marketplace integration and sync our business needs.

shop.enesco.co.uk
Wielka Brytania
8 dni korzystania z aplikacji
21 październik 2019

Terrible support Service! bug tool.

"We are not going to continue the cooperation and we will stop our services. " the notification from Channel support in the paid subscription. Since I told them I am disappointed with thire service.

I spent almost 2 months on the app to feed listings. so far no one successful listing.

Contacted support many times asking help solve the tool bugs. they will ask you to repeat the questions by different support people, again and again.

most time they relying by the message template not relative to your questions, and give you misleading.

JustgreenBox
Stany Zjednoczone
2 miesiące korzystania z aplikacji
Channable odpowiedział(a) 25 październik 2019

Hello JustgreenBox,

We are very sorry that this is the experience you had with our tool. Channable had multiple people trying to solve the questions sent and we are saddened that it did not meet your expectations.

Best regards, The Channable team.

5 październik 2023

Mangelhafter Support, mehrfach über 2 Wochen keine Rückmeldung erhalten. Sehr komplizierte Einrichtung. Die Hilfeseiten sind unvollständig und viele Fragen werden dort gar nicht erst beantwortet.

Gockels Food
Niemcy
Około 2 miesiące korzystania z aplikacji
10 luty 2021

We tried this app for Spartoo channel. Channable Spartoo template was not valid, so was not able to use it. Couldn't get support from Channable. Support said they are not able to change the template. But it was not working. So had to pay 2 months of fee, no refund, not happy.

Zibi London
Wielka Brytania
Około 2 miesiące korzystania z aplikacji
28 październik 2017

Hello,

Channable is very simple to use

Beewik Shop
Francja
3 miesiące korzystania z aplikacji